Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Tracy Williams

Piedmont,AL

Summary

Skilled administrative team member with in-depth knowledge of medical standards, compliance requirements, and operational procedures. A practiced problem-solver with excellent communication skills and a friendly, caring mentality. Expertise in customer service and inner-office operations.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Nursing Unit Secretary /Medical Records Clerk

Piedmont Health Care Center
Piedmont, AL
01.2023 - Current
  • Performed clerical duties such as filing, copying, scanning, and faxing documents.
  • Compiled patient medical records and maintained confidentiality of all patient information.
  • Answered phone calls from patients and other healthcare professionals in a polite and professional manner.
  • Greeted visitors to the nursing unit in a friendly and helpful manner.
  • Maintained accurate records of patient care activities including vital signs, medications, treatments.
  • Processed requests from doctors for special tests or procedures for patients on the unit.
  • Updated patient information in electronic health record system.
  • Input data into computer systems accurately and efficiently.
  • Prepared reports related to patient care activities as requested by supervisors or physicians.
  • Transported specimens to laboratory for analysis when necessary.
  • Managed and arranged routine work schedules of the nursing staff effectively.
  • Attended departmental meetings as required and provided input where appropriate.
  • Educated new employees on policies and procedures specific to the nursing unit.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Demonstrated expertise in creating error-free documents including reports, invoices and medical records using spreadsheet or similar software
  • Maintained a secure filing system for confidential documents.
  • Scanned paper records into digital format.

Certified Nursing Assistant

Piedmont Health Care Center
Piedmont, AL
01.2018 - 01.2023
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
  • Reported changes in patient condition to registered nurse or physician.
  • Facilitated patient movement to treatment areas employing both wheelchairs and stretchers.
  • Answered call lights promptly and responded to patient needs accordingly.
  • Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
  • Served meals to patients in their rooms and assisted with feeding when needed.
  • Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
  • Monitored vital signs including blood pressure, pulse rate, respiration rate.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Used mobility devices to transport patients.
  • Assisted residents in preparing for activities and social programs.

Teacher's Assistant

The Learning Tree School
Jacksonville, AL
01.2017 - 12.2017
  • Provided individualized assistance to students with special needs in the classroom.
  • Facilitated small group instruction and activities for students of varying abilities.
  • Assisted teachers with creating and maintaining a safe, orderly learning environment.
  • Supported teachers by preparing materials, setting up equipment, and organizing supplies.
  • Collaborated with colleagues to develop instructional plans that meet individual student needs.
  • Developed and implemented behavior intervention plans for clients.
  • Monitored client progress and documented changes in behavior.
  • Utilized positive reinforcement techniques to encourage appropriate behaviors.
  • Assisted clients in developing social skills, coping strategies, and problem-solving skills.
  • Organized recreational activities to improve socialization among clients.
  • Provided emotional support to residents dealing with various issues.
  • Adhered to HIPAA requirements regarding confidentiality of medical information.
  • Attended seminars related to Group Home Staff Member duties.
  • Provided direct care to residents, including personal hygiene and daily living skills.
  • Monitored resident safety and well-being on a 24 and 7 basis.
  • Conducted crisis intervention when needed.
  • Encouraged positive behaviors through reward systems.

Crew Member

Taco Bell / KFC
Piedmont, AL
03.2017 - 11.2017
  • Educated customers on menu items, product ingredients and nutritional values.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Adhered to health department regulations regarding food handling procedures.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Resolved customer complaints in a professional manner.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.

Crew Member

McDonald's
Piedmont, AL
02.2016 - 02.2017
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Maintained safe food handling practices to prevent germ spread.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Assembled and served meals according to specific guest requirements.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.

Crew Member

Bojangles' Famous Chicken 'n Biscuits
Jacksonville, AL
10.2013 - 01.2016
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Adhered to food safety standards when storing and preparing foods.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Checked quality of ingredients before use in order to ensure freshness.
  • Ensured that all food was cooked at the correct temperature and stored correctly.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.

Education

High School Diploma -

Piedmont High School
Piedmont, AL
05-2014

Some College (No Degree) - Paralegal Studies

Gadsden State Community College
Gadsden, AL

Skills

  • Medical terminology proficiency
  • Scheduling appointments
  • Electronic Recordkeeping
  • Documentation Review
  • Medical Terminology
  • Multitasking
  • Inventory Management
  • Patient Health Information Access
  • Attention to Detail
  • Active Listening
  • HIPAA Compliance
  • Flexible Schedule
  • Computer Proficiency
  • Team building
  • Organization and Time Management
  • Interpersonal Communication
  • Task Prioritization
  • Problem-solving abilities
  • Customer Service
  • Problem-Solving
  • Clerical Support
  • Employee Scheduling
  • Medical Recordkeeping
  • Interpersonal Skills
  • Patient-focused care
  • Infection control procedures
  • Transporting patients
  • Electronic Charting
  • Patient Lifting
  • Responding to emergencies
  • Valid AL driver's license
  • Patient Care
  • Bedside manner

Certification

  • Certified Nursing Assistant
  • CPR Certified

Languages

English
Professional
Sign Language
Limited

Timeline

Nursing Unit Secretary /Medical Records Clerk

Piedmont Health Care Center
01.2023 - Current

Certified Nursing Assistant

Piedmont Health Care Center
01.2018 - 01.2023

Crew Member

Taco Bell / KFC
03.2017 - 11.2017

Teacher's Assistant

The Learning Tree School
01.2017 - 12.2017

Crew Member

McDonald's
02.2016 - 02.2017

Crew Member

Bojangles' Famous Chicken 'n Biscuits
10.2013 - 01.2016

High School Diploma -

Piedmont High School

Some College (No Degree) - Paralegal Studies

Gadsden State Community College

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Tracy Williams