Tracy Williams
Phoenix,AZ
Summary
Skilled Purchasing Agent with 9 years of experience in managing procurement operations. Demonstrated success in streamlining processes and reducing costs through effective negotiation and supplier relationship management. Focused on delivering value and efficiency in purchasing activities.
Overview
20
20
years of professional experience
Work History
Purchasing Agent
Abrazo Healthcare
Phoenix, AZ
02.2023 - Current
- Facilitated contract negotiations with suppliers to establish advantageous terms and pricing.
- Oversaw procurement processes to guarantee timely delivery of materials and services.
- Cultivated and sustained strategic partnerships with key vendors to optimize supply chain operations.
- Evaluated market trends to forecast purchasing requirements and enhance inventory management.
- Oversaw seamless operations by meticulously tracking purchase orders, invoices, and payments.
- Fostered a positive work environment by promoting collaboration, professional development, and open communication among team members.
Purchasing Buyer 1
Dignity Healthcare
Phoenix, AZ
09.2022 - 02.2023
- Oversaw efficient return processing operations to elevate customer satisfaction.
- Conducted comprehensive analysis of subscription alternatives to enhance decision-making processes.
- Executed comprehensive verification of packing slips and receivers to ensure adherence to invoicing standards.
- Executed strategic sourcing initiatives and collaborated with suppliers to enhance procurement efficiency.
- Executed strategic negotiations with suppliers to achieve advantageous pricing and terms.
- Monitored compliance with company policies and procedures to enhance purchasing and procurement efficiency.
- Cultivated collaboration between finance and operations departments to drive efficiency improvements.
- Cultivated and maintained strategic partnerships with suppliers to ensure consistent access to high-quality, cost-effective products and services.
- Analyzed market dynamics and competitor pricing strategies to optimize cost efficiency.
- Validated and maintained accuracy and currency of records for all purchases and transactions.
PurchasingAgent
BigDFlooringSupply
Phoenix, AZ
06.2014 - 09.2022
- Working hand in hand with Flooring contractors placing special orders with manufactures
- Everyday office duties: emailing contractors and vendors; filing/faxing; operating orders by phone line/Online orders/remotely
- Knowledgeable with windows and excel
- Keeping inventory for 22 store locations
- Shipping and receiving
- Processing invoices
- Processing returns for credits and exchanges; and freight claims
- Note dictating meetings
- Attention to detail
- Develop and maintain relationships with manufacturers to negotiate favorable pricing and terms for special orders
- Analyze market trends and competitor pricing to negotiate the best deals with manufacturers and suppliers
- Ensure timely delivery of special orders to flooring contractors
- Organize and conduct regular meetings with flooring contractors to understand their specific needs and preferences
- Coordinate with warehouse team and transportation providers to ensure timely shipping and receiving of flooring materials
- Collaborate with the sales team to forecast and anticipate inventory needs based on market trends and customer demand
- Maintain accurate and up-to-date records of all purchasing transactions
CustomerServiceAgent
ConveySolution
Yuma, AZ
10.2013 - 02.2014
- Customer Service Agent
- Yuma, AZ–October 2013–February 2014
- Customer Service to CVS customer
- Multi-Line phones
- Explaining benefits and processing credit card payments
- Followed Medicare/Medicaid policies
- Trained in HIPPA
CustomerCareAgent
A.C.T.CALLCENTER
SanLuis, AZ
10.2012 - 10.2013
- Customerservice to AT&T customers
- Problemsolving billing issues
- MultiLine phones
- Handle customer inquiries and complaints effectively to ensure customer satisfaction and loyalty.
- Providing excellent customer service by understanding and addressing the unique needs of AT&T customers.
- Provide timely and accurate information to customers regarding product features, pricing, and promotions, in order to maximize sales opportunities.
- Update customer account information accurately and efficiently
- Resolve customer issues in a timely and efficient manner to maintain customer satisfaction and minimize escalations.
- Maintain a high level of product and industry knowledge to confidently address customer inquiries and provide accurate information.
- Consistently meet or exceed individual performance metrics such as call quality, call handling time, and customer satisfaction scores.
Customer Service
LogisticareSolutions
Phoenix, AZ
04.2013 - 04.2013
- Schedule Medicare/Medicaid rides to and from doctors appointments
- Followed Medicare/Medicaid policies
- Trained in HIPPA
- Bilingual
- Ensure high levels of customer satisfaction through excellent service
- Ensure timely and accurate scheduling of Medicare/Medicaid rides for customers
- Handle customer complaints and provide appropriate solutions
- Handle customer complaints effectively and provide appropriate solutions
- Assist in the development of customer service training materials
- Maintain accurate and up-to-date records of customer interactions
- Maintain accurate and up-to-date records of customer interactions and transactions
Loan Consultant
LOANMAXTitleLoans
Phoenix, AZ
10.2007 - 12.2010
- Loan Consultant at LOANMAXTitleLoans
- Point of contact with vendors including ordering and stocking of supplies
- Assist in Human Resources related items such as reviews, performance management, policy development and documentation
- Filing and maintaining office/administrative records
- Assist in preparations of car title loans
- State of Arizona Notary
- Interact with customers/Explaining loans
- Billing/Collection
- Accurate data entry in appropriate State of Arizona system/MVD
- Maintain confidentiality of customer information and loan details
- Conduct thorough financial analysis of loan applicants to determine eligibility and loan amount
- Provide excellent customer service and ensure customer satisfaction throughout the loan process
- Maintain accurate and up-to-date knowledge of state and federal regulations pertaining to car title loans and ensure compliance with these regulations in all loan processing activities
- Maintain accurate and up-to-date records of loan transactions and customer interactions
- Assist in managing and resolving customer complaints and issues
- Assist in the development and implementation of marketing strategies to attract new customers and promote loan products
CustomerService/Sales
DiscoverRentalPurchase
Peoria, AZ
03.2007 - 08.2007
- Sales
- Cashier
- Billing/Collection
- Preparationsofpurchasecontracts/RenttoOwn
- Filingandmaintainingoffice/administrativerecords
- Provide exceptional customer service to ensure customer satisfaction and promote repeat business.
- Develop and maintain a strong knowledge of the company's products and services, including the rental and purchase options available
- Implement effective sales strategies to increase customer acquisition and drive revenue growth.
- Assist customers in selecting the most suitable rental or purchase option based on their needs and budget
- Handle customer objections and find suitable solutions to address their concerns
- Accurately process customer transactions including cash, credit, and debit payments, ensuring accuracy and compliance with company policies and procedures.
- Collaborate with cross-functional teams to improve customer experience and streamline processes
Administrative Assistant
LondonMuseInc.
Cave Creek, AZ
01.2006 - 01.2007
- Administrative Assistant
- Cave Creek, AZ
- January 2006 - January 2007
- Job Description:
- 1. Assist in Human Resources related items such as reviews, performance management, policy development and documentation
- 2. Conducting internal documentation audits
- 3. Coordinate, participate in, and capture minutes for operations and client meetings
- 4. Manage day-to-day operational aspects of a project
- 5. Note taking/Dictation
- 6. MultiLine phone/faxing/filling
- Develop and implement efficient administrative processes and procedures to improve overall productivity and effectiveness.
- Assist in organizing and coordinating internal events and team-building activities to foster a positive work environment
- Manage and organize HR files, ensuring that all documentation is accurate and up-to-date
- Coordinate travel arrangements and accommodations for employees
- Manage and update the company's employee handbook and ensure compliance with changing labor laws
- Conduct research and gather data on industry trends and best practices to inform decision-making and improve operational efficiency
- Assist in conducting market research to identify new administrative trends and technologies that can improve efficiency and effectiveness in the workplace
Education
HighSchool - GeneralStudies
TrevorG.Browne
Phoenix, AZ05.1999
Skills
Stress handling
Operating personal computers
Precise data entry
Expertise in Excel Windows operating system Data organization
Treasury management
Financial record management
Call center operations Customer support skills Multiline communication 10 years in service
Procurement experience
Titles and liens regulations
Systematic
Verbal and written skills
Telephone communication with customers Written correspondence skills Face-to-face customer interaction
Familiarity with office operations
Problem identification and resolution Research methodology Analytical skills Solution development
Instructional compliance
LANGUAGES
Spanish
English
Timeline
Purchasing Agent
Abrazo Healthcare
02.2023 - Current
Purchasing Buyer 1
Dignity Healthcare
09.2022 - 02.2023
PurchasingAgent
BigDFlooringSupply
06.2014 - 09.2022
CustomerServiceAgent
ConveySolution
10.2013 - 02.2014
Customer Service
LogisticareSolutions
04.2013 - 04.2013
CustomerCareAgent
A.C.T.CALLCENTER
10.2012 - 10.2013
Loan Consultant
LOANMAXTitleLoans
10.2007 - 12.2010
CustomerService/Sales
DiscoverRentalPurchase
03.2007 - 08.2007
Administrative Assistant
LondonMuseInc.
01.2006 - 01.2007
HighSchool - GeneralStudies
TrevorG.Browne