Summary
Overview
Work History
Education
Affiliations
References
Timeline
Generic

Tracy Prescott

Olympia,WA

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

14
14
years of professional experience

Work History

Personal Injury Claims Agent

GEICO
Renton, WA
07.2020 - Current
  • Provided customer service to clients through phone and email communication.
  • Developed customer relationships and ensured satisfaction with services.
  • Responded promptly to customer inquiries and complaints in a professional manner.
  • Maintained accurate records of all customer interactions, process customer accounts and file documents.
  • Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
  • Attended team meetings regularly to discuss updates on products, services and policies changes.
  • Participated in ongoing training programs related to job duties or responsibilities.
  • Adhered strictly to company policies regarding confidentiality of client information.
  • Actively participated in developing strategies for improving customer relations.
  • Responded promptly to customer service calls and inquiries from diverse groups of individuals.
  • Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
  • Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
  • Completed research to thoroughly understand client requirements.

Caregiver

Aging and disability services
Tacoma, WA
06.2010 - 04.2024
  • Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Monitored vital signs including blood pressure, temperature and pulse rate.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
  • Accompanied clients to social events such as movies or plays.
  • Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
  • Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Ensured compliance with all applicable laws, regulations and standards governing home health care services.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Supported bathing, dressing and personal care needs.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Laundered clothing and bedding to prevent infection.
  • Assisted with meal planning to meet nutritional plans.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Followed care plan and directions to administer medications.
  • Followed safe lifting and transferring techniques to transport residents.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Assisted clients with maintaining good personal hygiene.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Helped clients get in and out of beds and wheelchairs.
  • Built strong and trusting rapport with clients and loved ones.

Education

Some College (No Degree) - General Studies

Pierce Community College
Steilacoom, WA

Affiliations

  • Jobs Daughter Council- Worked with girls between the ages of 10-20 in helping them achieve leadership skills.
  • Girls Ministry- Assistant lead- helping girls learn in a christian environment.

References

References available upon request.

Timeline

Personal Injury Claims Agent

GEICO
07.2020 - Current

Caregiver

Aging and disability services
06.2010 - 04.2024

Some College (No Degree) - General Studies

Pierce Community College

Similar Profiles

CREATE PROFILE
Tracy Prescott