Tracy Wong
Monrovia
Summary
Experienced Human Resources professional with strong background in talent acquisition, guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
12
12
years of professional experience
Work History
Principal Human Resources Analyst
Los Angeles County Metropolitan Transportation Authority
11.2022 - Current
- Lead and advise recruitment team and guide them on policies, procedures, and recruitment activities
- Divide assignments amongst the current team
- Provide detailed report and pipeline of current recruitments for management review
- Attend meetings with leadership to provide recruitment updates to department liaisons and executives
- Review and approve personnel action forms for new hires, rehires, promotions, demotions, interim assignments, and direct appointments
- Interpreting, analyzing, and understanding collective bargaining agreements for unioned positions
- Helped solve diverse program problems with in-depth analysis
- Recommended process improvements to continually identify, analyze, and fix constraints and challenges.
- Pre-screened resumes and applications prior to sending to hiring managers for consideration
- Schedule in person and virtual panel interviews
Senior Human Resources Analyst
Los Angeles County Metropolitan Transportation Authority
11.2018 - 11.2022
- Run full cycle recruitment and selection for multiple positions within various departments such as Vendor Contract Management, Office of Civil Rights, Program Management, and Countywide Planning and Development
- Conduct complex analytical and administrative work in support of recruitment and selection
- Elicit requirements and developed hiring strategy plans with department managers
- Develop and prepare job specifications and job descriptions for posting within the organization, LinkedIn and other applicable websites to include universities through simplicity for interns and new graduates
- Manage average 20-30 requisitions at a time and meet KPI of 45 days from requisition to certification
- Screen candidate qualifications, administer and develop exam material, and interview questions
- Conduct research on historical recruitments and strategies with current trend to provide a recommendation based on analysis
- Acquiring appropriate documentation and validation for salary proposals and quantify candidate’s experience for compensation analysis
- Provide excellent customer service and support to hiring managers and candidates by responding to requests and inquiries in a timely manner, providing updates on current status of recruitments, and providing feedback
- Participate on interview panels to assess candidate’s knowledge, skills, and abilities
- Maintain and track vacancy reports, enhance existing reports where applicable, track data in applicant tracking system
- Attend job fairs, administer exams, and physical agility exams
- Ensure EEO compliance and diversity initiatives for every recruitment effort
Lead Talent Acquisition Specialist
Ronin Staffing LLC
07.2015 - 10.2018
- Manage full life cycle recruiting process including sourcing, candidate selection, interviewing, hiring, and onboarding
- Full life cycle recruiting for a variety of clients that include, but not limited to, University Recruiting, Automotive, Biotechnology, Healthcare, Aerospace & Defense, Government and Accounting & Finance industries
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Use resume databases such as CareerBuilder, Monster, Indeed, ZipRecruiter, and LinkedIn Recruiter for sourcing, identifying active and passive candidates
- Create and maintain positive relationships and rapport with clients and hiring managers
- Account management duties of of Managed Service Providers (MSP) clients and retail/direct clients
- Evaluate candidate’s skills, knowledge and abilities against job requirements
- Pre-screen candidates via phone and video conference to determine their qualifications in comparison to the job requirements
- Schedule and coordinate phone, video, and onsite interviews between clients and candidates
- Prepare onboarding paperwork for new hires including background checks, offer letters, and tax withholding documents
- Track recruitment metrics and activity using an Applicant Tracking System
Member Care Agent, GoBank Division
Green Dot Corporation
08.2013 - 07.2015
- Provide excellent customer service with focus on high customer satisfaction through first call resolution response and escalation protocols
- Assist customers with banking needs and issues via phone, email, and chat
- Develop and maintain thorough knowledge and understanding of products, from both a business and technical perspective
- Maintain sensitive information with a high level of confidentiality and discretion
- Follow-up with members quickly to address unresolved issues
- Monitor and respond to social media posts on Twitter and Facebook to improve customer relations and maintain and positive public perception
- Test systems and software such as Salesforce as well as new products prior to internal and external launches, reporting any issues so they can be resolved quickly
- Coordinated completely new department seating arrangement
Education
Bachelor of Science - Business Administration: Option in Human Resource Management
California State University, Los Angeles
Los Angeles, CASociety of Human Resources (SHRM) Professional Program - undefined
California State University, Los Angeles
Los Angeles, CA01.2021
Skills
- Talent acquisition
- Recruitment strategies
- Interviewing techniques
- Team building
- Pre-employment screening
- Recruitment
- Talent management
- Compensation analysis
- Diversity and inclusion
Timeline
Principal Human Resources Analyst
Los Angeles County Metropolitan Transportation Authority
11.2022 - Current
Senior Human Resources Analyst
Los Angeles County Metropolitan Transportation Authority
11.2018 - 11.2022
Lead Talent Acquisition Specialist
Ronin Staffing LLC
07.2015 - 10.2018
Member Care Agent, GoBank Division
Green Dot Corporation
08.2013 - 07.2015
Society of Human Resources (SHRM) Professional Program - undefined
California State University, Los Angeles
Bachelor of Science - Business Administration: Option in Human Resource Management
California State University, Los Angeles