Summary
Overview
Work History
Education
Skills
Custom
References
Timeline
Generic

Tracy Woodle

Texarkana,AR

Summary

Dynamic Office Manager with a proven track record at Texarkana Family Healthcare, excelling in patient scheduling and invoice tracking. Adept at enhancing operational efficiency through effective communication and staff training. Recognized for fostering team collaboration and maintaining impeccable organization, driving improved patient service and satisfaction.

Overview

13
13
years of professional experience

Work History

Office Manager

Texarkana Family Healthcare
Texarkana, AR
11.2023 - Current
  • Coordinated patient scheduling and ensured timely appointment management.
  • Assisted staff with administrative tasks and supported team collaboration efforts.
  • Implemented office policies to enhance patient service and operational efficiency.
  • Maintained electronic records system for accurate patient information management.
  • Facilitated communication between healthcare providers and administrative staff effectively.
  • Trained new employees on office procedures and best practices for operations.
  • Maintained filing system for records, correspondence and other documents.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Oversaw supply inventory and ordered medical office supplies as needed.
  • Managed office inventory and placed new supply orders.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Supervised staff members, organized schedules and delegated tasks.
  • Reviewed files and records to obtain information and respond to requests.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Completed prior authorizations and appeals to get insurance approvals for patients' medications.
  • Supplying medical records to insurance companies, pharmacies, patients, and other offices.
  • Correspond with pharmacies on behalf of patients' needs.

Customer Relations Executive

Texarkana Gazette
Texarkana, AR
04.2023 - 12.2023
  • Managed customer inquiries through phone and email channels effectively.
  • Resolved issues promptly to maintain customer satisfaction and loyalty.
  • Collaborated with sales team to address customer needs and preferences.
  • Ran and operated the entire classified department.
  • Made sales calls both by phone and in person to achieve classified ads for the paper, special sections, and promotions. .
  • Ran and operated the entire Circulation department.
  • Made sales calls to get new subscribers.
  • Delivered and set up iPads for new and current subscribers.
  • Hosted booths at events such as the Four States Fair, Wine Festival, Walk for Williams, etc.
  • Ran kiosks for promotional sales.
  • Processed payments.
  • Assisted in designing ad layouts.
  • Scheduled ads, both online and in the print copy.
  • Entered and scheduled legal ads.
  • Completed affidavits for legal ads.
  • Hosted and attended special events such as Beer With the Editor, Meet the Editor, Kiwanis Club Meetings, Chamber Meetings, etc.
  • Completed commission reports.
  • Completed month-end reports for the entire sales staff.
  • Posted payments for the entire company.
  • Completed bank deposits.
  • Collections
  • Ran and operated the business office, completing all business office duties.
  • Balanced the paper.

  • Facilitated communication between departments to improve service delivery.
  • Provided feedback on customer trends to enhance service offerings continuously.
  • Worked closely with management team in setting up goals for enhancing overall quality of service provided by the organisation.
  • Built strong relationships with customers by responding promptly to their inquiries.
  • Monitored performance metrics such as response time, resolution rate.
  • Prepared reports summarising customer feedback, trends, opportunities and challenges.
  • Provided technical support for customers on products and services.

Service Coordinator

Hobbs Manufactured Homes
Wake Village, TX
06.2022 - 04.2023
  • Coordinated customer service inquiries and resolved issues effectively.
  • Scheduled appointments and managed logistics for service technicians.
  • Maintained accurate records of service requests and customer interactions.
  • Collaborated with sales teams to ensure seamless communication with clients.
  • Streamlined processes for service order fulfillment and documentation.
  • Developed and updated standard operating procedures for service coordination tasks.
  • Coordinated service schedules and appointments with clients.
  • Handled incoming calls and inquiries from customers regarding services offered.
  • Provided customer service to ensure client satisfaction.
  • Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
  • Followed up with technicians and managers to receive and communicate status updates.
  • Liaised between client and technician to keep parties fully informed.
  • Maintained accurate records of services provided for each client.
  • Checked in on houses and communicated with the factory about issues after delivery.
  • Completed bill backs.
  • Ordered supplies.

Office Manager

Discount Auto Glass
Texarkana, AR
04.2015 - 06.2022
  • Managed daily office operations and maintained efficient workflow processes.
  • Coordinated patient scheduling and ensured timely appointment management.
  • Assisted staff with administrative tasks and supported team collaboration efforts.
  • Implemented office policies to enhance patient service and operational efficiency.
  • Maintained filing system for records, correspondence and other documents.
  • Trained new employees on office procedures and best practices for operations.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Provided training to new hires on office policies and procedures.
  • Ordered and returned parts and tools as needed.
  • Provided support in automotive glass installations while adhering to strict safety protocols and ensuring a secure working environment.
  • Performed rock chip repairs, rearview mirror repairs, side mirror repairs, and crash wrapping services.
  • Maintained a clean and safe work environment. Including the office, shop, and parking lot.
  • Oversaw the technicians, making sure jobs were done correctly and safely.
  • Ensured that all scheduled jobs were planned with my employees' safety as the top priority.
  • Managed recruitment, onboarding, and termination processes in alignment with company policies and employment regulations.
  • Conducted outbound sales outreach to acquire new business accounts and expand the client base.
  • Managed and reconciled petty cash transactions to ensure accurate financial records.
  • Processed insurance claims and billing for automotive glass repairs and replacements, ensuring accuracy and timely submission.
  • Reviewed and approved employee timecards to ensure accuracy and compliance with payroll policies.
  • Administered employee disciplinary actions, including formal write-ups and warnings, in accordance with company policies.

Classified Advertising Manager/Legal Secretary

Texarkana Gazette
Texarkana, TX
01.2013 - 04.2015
  • Developed engaging classified ad strategies for diverse markets and audiences.
  • Managed ad placement schedules to ensure timely publication across multiple platforms.
  • Collaborated with sales teams to create targeted advertising campaigns and promotions.
  • Coordinated with clients to gather requirements and finalize ad content effectively.
  • Oversaw budget allocation for classified advertising initiatives ensuring cost-effectiveness.
  • Trained new staff on best practices for ad creation and customer service standards.
  • Organized and coordinated a banquet honoring veterans, overseeing all event logistics and execution.
  • Contributed to the creative design process of advertising materials, focusing on layout and visual composition.
  • Supervised and managed employee performance, tracking sales metrics to ensure that targets and goals were met.
  • Resolved customer issues in a timely manner while maintaining high standards of service quality.
  • Reviewed and approved employee timecards for payroll processing.
  • Completed legal affidavits.
  • Entered and scheduled classified and legal ads.

HR Assistant

Temporary Services Unlimited
Texarkana, Texas
04.2012 - 01.2013
  • Assisted in onboarding new employees and completing necessary documentation.
  • Managed employee records and maintained confidentiality of sensitive information.
  • Coordinated training sessions and scheduled meetings for staff development.
  • Facilitated communication between employees and management regarding HR policies.
  • Maintained HR databases, ensuring accurate data entry and record-keeping.
  • Provided administrative support for performance review processes and documentation.
  • Created, organized, and maintained employee personnel files to keep sensitive data secure.
  • Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
  • Scheduled appointments, meetings, and conferences with employees to discuss and mitigate personnel issues.
  • Posted job announcements and pre-screened applicants to candidates for available positions.
  • Initialized background checks for potential new hires.
  • Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.

Education

Cosmetology - Cosmetology

Texarkana Collete
Texarkana
08-1997

High School Diploma -

Redwater Highschool
Redwater, TX
05-1997

Skills

  • Patient scheduling
  • Office management
  • Medical records maintenance
  • Invoice tracking
  • Staff training
  • Customer service
  • Team collaboration
  • Administrative support
  • Effective communication
  • Organization skills
  • Time management
  • Conflict resolution
  • Inventory management
  • Problem solving
  • Scheduling and calendar management
  • Staff hiring
  • Budgeting expertise
  • Billing
  • Credit and collections
  • Scheduling
  • Customer relations

Custom

Well-rounded individual with a strong commitment to community service, actively volunteering with Pink Behind the Thin Blue Line.  Enjoys crafts, baking and spending quality time with family. 

References

References available upon request.

Timeline

Office Manager

Texarkana Family Healthcare
11.2023 - Current

Customer Relations Executive

Texarkana Gazette
04.2023 - 12.2023

Service Coordinator

Hobbs Manufactured Homes
06.2022 - 04.2023

Office Manager

Discount Auto Glass
04.2015 - 06.2022

Classified Advertising Manager/Legal Secretary

Texarkana Gazette
01.2013 - 04.2015

HR Assistant

Temporary Services Unlimited
04.2012 - 01.2013

Cosmetology - Cosmetology

Texarkana Collete

High School Diploma -

Redwater Highschool

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