Tracy Wright Mahoney
Albuquerque
Summary
Dynamic professional with a rich background in customer support and project coordination, notably at LQ Digital. Excelled in enhancing productivity and customer satisfaction through expert teamwork, collaboration, and a detail-oriented approach. Proven track record in payroll processing and driving initiatives that bolstered team efficiency and client relations.
Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Work Experience
LQ Digital - Albuquerque, NM
12.2023 - 02.2025
- Supported USAA Members, in insurance quotes, life insurance. Reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific USAA campaign, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Project Coordinator
Lowe's Home Improvement
08.2018 - 08.2023
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Followed up with multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular phone calls,for customers and contractors, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
Answering Service Representative
Medical Commercial Communications
02.2020 - 07.2023
- Maintained Answering Service, productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company calls to doctors, and taking calls from doctors.
Payroll Specialist
Paychex, Inc.
02.2022 - 07.2022
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
Health Care Specialist
Carenet Healthcare Services
06.2017 - 03.2020
- Ensured compliance with regulatory standards and guidelines by maintaining up-to-date knowledge of industry policies and mandates.
- Provided both emergency and standard medical care to personnel by conducting verbal and physical exams and administering appropriate treatment.
- Managed and updated health records of 150 personnel.
- Conducted thorough assessments to identify individual patient needs, ensuring accurate diagnoses and appropriate treatment options.
Banking Customer Service Representative
Alorica (USAA Financial)
09.2013 - 07.2018
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
- Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback on ways to enhance performance levels within the department.
Education
High School Diploma -
Albuquerque High School
Albuquerque, NM05-1993
Skills
- Teamwork and collaboration
- Project coordination
- Customer support
- Payroll processing
- Detail-oriented
- Customer relations
- Training and mentoring
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved Great Results by introducing Share Point Microsoft. to training classes.
Certification
- Microsoft Office Specialist (MOS) Certification
- Autodesk Certified Professional (ACP)
- Google IT Support Professional Certificate
- Salesforce Certified Administrator
- Certified Data Professional (CDP)
Timeline
Work Experience
LQ Digital - Albuquerque, NM
12.2023 - 02.2025
Payroll Specialist
Paychex, Inc.
02.2022 - 07.2022
Answering Service Representative
Medical Commercial Communications
02.2020 - 07.2023
Project Coordinator
Lowe's Home Improvement
08.2018 - 08.2023
Health Care Specialist
Carenet Healthcare Services
06.2017 - 03.2020
Banking Customer Service Representative
Alorica (USAA Financial)
09.2013 - 07.2018
High School Diploma -
Albuquerque High School
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