Summary
Overview
Work History
Education
Skills
Timeline
Generic

TRACY WYLIE PERRY

Harrisburg

Summary

Experienced Veterans Services Officer skilled in program management and effective communication with veterans. Proficient in making determinations and analyzing benefits eligibility. Dedicated to advocating for and serving veterans and their families. Proudly served in the military, bringing firsthand understanding of the unique challenges faced by those who have served our country.

Overview

27
27
years of professional experience

Work History

Veteran Service Office

Department of Military & Veterans Affairs
03.2020 - Current
  • Currently Supervise 2 Veteran Service Specialist and 1 Clerk with our State Veteran's Benefits and Services for the Veterans Temporary Assistance and Real Estate Tax Exemption Programs
  • Provide a full range of supervisory duties such as counseling, Employee performance reviews, conduct interviews, advising them on determining eligibility for our state benefits programs
  • Provide support to county VSO's on state benefits and assist or advise with VSO claims for veterans
  • Conduct higher level review for denials and reconsiderations for Veterans Temporary Assistance program
  • Accredit VSO with DMVA since March 2020, attend yearly training as well as 5 year accreditation requirement training
  • Responsible for managing and maintaining a caseload of claims for veterans benefits, services, and resources from the initial claims application through to the final determination of benefits including Higher Level Reviews or Appeals
  • Highly sought VSO due to dedication and meticulous work ethics and outstanding results for veterans
  • Assist veterans in the claims development process by conducting claimant interviews, obtaining medical evidence, NEXXUS statements, personal statements, and all required forms to have a successful claim process

Veteran Service Specialist

Department of Military And Veterans Affairs
08.2015 - 02.2020
  • Veterans Services Specialist, DMVA
  • Responsible for administering state-mandated veterans' financial assistance programs.
  • Work involves providing guidance to veterans in identifying state benefits programs for which they may be eligible; assisting in the application processes; reviewing claims documentation and acquiring additional data as needed
  • making eligibility determinations based on the analysis of claims documentation, applicable state program regulations, corresponding state law, and court decisions;
  • ensuring implementation of the appropriate benefits awarded; performing reevaluations of claims when requested by denied applicants; and preparing claims denial packages for use by the Department's legal staff for claims appeals.
  • Work also includes conducting formal training for Department staff, county veterans affairs offices and other organizations regarding state programs, eligibility requirements and the attainment of benefits
  • providing input regarding outreach to maximize veterans' awareness and understanding of the available state financial assistance programs
  • participating in making recommendations regarding legislative changes in state-administered programs; and recommending and implementing revised veterans' financial assistance program policies and procedures.
  • independently make technical eligibility determinations

Human Resource SGT/SIDPERS

Military Personnel G1
02.1998 - 12.2014
  • Analyst that trained, monitored, and provided guidance to over 200 PSDR clerks. Maintained overall Quality Assurance of all data entered into personnel system. Responsible for daily Pay Update with over 300 transactions. Processed daily strength data reports for PA Army National Guard. Served as SME to all the Brigade, Battalion, and Unit personnel clerks. Provided daily/monthly reports and queries as well as updates to the personnel database. Managed Automated Unit Vacancy System for strength of mobilized soldiers. Responsible to know and interpret many Army Regulations. Analyst for all SIDPERS(personnel system) transactions daily with an accuracy ratings of 99% or higher. Prepared discharge orders, certificates, and NGB 22's. Provided support for multiple SRP's (soldier readiness processing) at several stations. Updated the ERB(enlisted record brief). Reviewed enlistment packets and processed all valid enlistments into personnel system.

Education

High School Diploma - College Prep/Business

Central Dauphin High School
Harrisburg, PA
06-1988

Skills

  • Excellent customer service
  • Analytical
  • Proficient in computer applications
  • Strong organizational skills
  • Highly resourceful
  • Analytical problem solver
  • Timely and efficient management skills
  • Record management skills
  • Adaptable learner
  • Supervisory experience
  • Utilizing data to evaluate eligibility for benefits
  • Disciplined work ethic

Timeline

Veteran Service Office

Department of Military & Veterans Affairs
03.2020 - Current

Veteran Service Specialist

Department of Military And Veterans Affairs
08.2015 - 02.2020

Human Resource SGT/SIDPERS

Military Personnel G1
02.1998 - 12.2014

High School Diploma - College Prep/Business

Central Dauphin High School

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