Summary
Overview
Work History
Skills
Timeline
Generic

Tracy Zeiler

Jacksonville

Summary

Dynamic and self-starting professional with extensive experience. Known for strong client relationship management and adeptness in using proprietary software systems. Committed to enhancing experiences and resolving issues.

Overview

40
40
years of professional experience

Work History

Senior Travel Counselor

BCD Travel
Jacksonville
07.2024 - 08.2025
  • Assisted clients in planning and booking travel itineraries.
  • Provided expert advice on travel destinations and accommodations.
  • Managed travel bookings using proprietary software systems.
  • Provided exceptional customer service, resolving any travel-related issues promptly.
  • Monitored changes in travel reservations and informed clients of any updates or adjustments.
  • Assigned to the Stryker Account

Business Travel Counselor

GBT Travel
Salisbury
03.2021 - 02.2024
  • Assisted clients in planning and booking travel itineraries.
  • Managed client inquiries through phone and email communication.
  • Maintained accurate records of client preferences and travel history.
  • Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.
  • Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Assisted travelers at airports by providing directions or arranging transport services.
  • Handled customer inquiries regarding existing reservations or modifications to existing bookings.

Executive Travel Counselor

American Express, TRS
Jacksonville
01.1986 - 09.2018
  • Researched and recommended optimal travel options based on client preferences.
  • Assisted in resolving travel-related issues and ensuring smooth experiences.
  • Communicated with clients to understand travel needs and provide tailored solutions.
  • Arranged private airport transfers when necessary.
  • Provided assistance with baggage handling and customs clearance at airports if required.
  • Followed up with clients post-travel to ensure satisfaction with their experience.
  • Advised clients on visa requirements for different countries they are visiting.
  • Informed customers about any changes in flight schedules or cancellations immediately after becoming aware of them.
  • Booked transportation and hotel reservations using computer or telephone.
  • Asked open-ended questions to best understand client needs and determine best travel offerings.

Skills

  • Proficient in computers, Microsoft Office, Industrial Specific software
  • Exceptional customer service
  • Itinerary planning
  • Client relationship management
  • Reservation systems
  • Self started
  • Travel policy compliance
  • Problem solving
  • Detail orientation
  • Time management
  • Adaptability to change
  • Conflict resolution

Timeline

Senior Travel Counselor

BCD Travel
07.2024 - 08.2025

Business Travel Counselor

GBT Travel
03.2021 - 02.2024

Executive Travel Counselor

American Express, TRS
01.1986 - 09.2018

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Tracy Zeiler