Tracy Zenor

· Personal Lines Auto business transaction flows and state variance knowledge.

· Product/process knowledge supporting design, development, testing, and execution.

· Requirements gathering with business partners including PCU and PCA.

· Business-to-technical translation for feature scope, story definition, and development expectations.

· Cross-product collaboration, meeting facilitation, and problem resolution.

· Feature grooming support and story acceptance participation.

· Limited guidewire and PolicyCenter exposure through policy/rating workflow support on legacy side.

· Agile/product management fundamentals through backlog-aligned ticket and change execution.

· Managed end-to-end rate change implementation: requirements, operational readiness, implementation, validation, and documentation updates.

· Partnered with Operations and PCA on billing suspension and unsuspension procedures during deployments.

· Maintained process guides, code manuals, and announcement communications for stakeholders.

· Resolved rating tickets and policy-level discount/surcharge updates.

· Supported mapping/territory product tickets and served as a resource on product behavior and transaction handling.