Tracy Bonner
Zavalla,TX
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
31
31
years of professional experience
Work History
CSR
UMR
San Antonio, TX
08.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Reviewed eligibility for medical insurance coverage and other benefit plans.
- Conducted research into medical terminology related to healthcare claims processing activities.
- Handled customer inquiries regarding insurance policy coverage details and payment status updates.
- Maintained detailed records of all communication with customers, claimants, providers, and internal departments.
- Reviewed and verified insurance policy information to assess coverage and determine appropriate claims processing procedures.
- Processed a high volume of incoming claims in accordance with established policies and procedures.
- Corresponded with providers regarding any missing or incomplete documentation needed for successful adjudication of claims.
- Assisted customers via telephone inquiries related to their specific claim status or general questions about the company's services.
Office Manager, Billing
Yai Yun Cheng MD
Conroe, TX
09.2006 - 07.2022
- Supervised staff members, organized schedules and delegated tasks.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed medical records to ensure accuracy of billing information and patient data.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Calculated billing charges, prepared and submitted claims to insurance companies.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Monitored accounts receivable activity to ensure timely payment of invoices.
- Resolved discrepancies between customers' remittances and invoices received.
Education
Certified Medical Assistant -
National Education Center
Houston, TX07-1994
High School Diploma -
Willis High School
Willis, TX06-1988
Skills
- Call center experience
- Professional telephone demeanor
- Product knowledge
- Medical terminology
- Researching
- De-escalation techniques
- Service standard compliance
Timeline
CSR
UMR
08.2024 - Current
Office Manager, Billing
Yai Yun Cheng MD
09.2006 - 07.2022
Certified Medical Assistant -
National Education Center
High School Diploma -
Willis High School
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