Tracy A. Cavazos

Traveled to hotels to assist with operations and sales. Worked closely with owners on correcting issues with hotel(s). Trained all staff on brand standards. Brands include Choice, Motel 6, Wyndham, and IHG.

Managed sales activity and revenue for 70 room Avid Hotel property and 72 room Choice Comfort Suites Property. Pre-open sales for Avid Hotels property. Negotiated and Managed event space for Comfort Suites. Educated staff on opportunities to increase sales in their departments.

Assisted customers with billing and payments in a front office, call center and remote setting.

Negotiated contracts for meetings and events, corporate accounts, extended stay, and sports groups. Reconnected with prior relationships, Maintained Existing Relationships and Established new relationships with clients. Managed social media to connect with the public. Represented hotel at tradeshows, sporting events and local networking events.

Established local relationships (primarily in state government and sports travel) to increase revenue. Instructed staff on sales strategies in their department.

Oversaw sales staff of 2, Created events with local partners including Breakfast with Santa and Bridal Fair. Responsible for increasing group revenue and F&B/Catering Revenue. Increased bookings via partnerships with local community and local corporate relationships.

Responsible for overseeing staff of 15-20. Consistently met daily and monthly sales and credit Goals. Customer service and cashier experience. Scheduling and upselling.

Responsible for building business travel market by via various resources including an avg of 50 - 150 physical calls per week. Promoted hotels at tradeshows and networking events.

Assisting guests at front desk and providing leads and the best customer service to guests. Oversaw housekeeping to comply with brand standards.

Maintained and created new relationships with hospitality partners. Managed and recruited up to 300 laborers for events. Renewed and signed new accounts for the company focusing on a higher profit margin. Assisted with daily payouts and office duties.

Responsible for state association. SMERF and state government market. Increased association market by 60% within a year. Detailed and oversaw meetings and events including creation and distribution of menus and beos. Created mass emails, promotions and travel packages.

Established relationships with local partners and potential clients to promote Corpus Christi as the ultimate destination for meetings and conventions.