Tracy Ann Machuca

Work History

E-Commerce Personal Shopper

Walmart, Mesa, Arizona

07.2007 - Current

Streamlined order processing and fulfillment by implementing efficient organizational techniques and time management strategies.
Increased repeat business with exceptional communication skills, addressing customer inquiries promptly and professionally.
Collaborated with team members to develop innovative solutions for common e-commerce challenges, resulting in improved operational efficiency.
Memorized store layouts and modulars to fulfill orders using shortest, most efficient route
Answered customer inquiries and requests by researching in-store and online offerings to provide accurate answers.
Determined and applied appropriate product substitutions for out-of-stock items after consulting with e-commerce customers.
Consistently met deadlines and quality goals for accuracy and timeliness.

Electronics Sales Associate

Walmart, Mesa, Arizona

07.2007 - Current

Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
Contributed to sales growth by effectively upselling and cross-selling products based on customers'' needs and preferences.
Assisted in inventory management, accurately tracking stock levels and placing orders as needed to maintain optimal product availability.
Handled customer inquiries and resolved issues promptly, demonstrating strong problem-solving skills and dedication to customer service excellence.
Provided expert guidance for customers seeking technical support or troubleshooting advice on their electronics purchases.
Developed rapport with repeat clients by remembering personal preferences and delivering consistently exceptional service experiences.
Participated in ongoing training opportunities to enhance product knowledge and refine selling techniques for continued professional growth within the role of Electronics Sales Associate.
Utilized company-provided resources such as brochures or demo stations to engage customers in interactive learning experiences about new products or upcoming releases.
Effectively managed time across multiple responsibilities including assisting clients on the sales floor, processing transactions at the register, organizing merchandise displays, or maintaining product inventory records as needed throughout each shift.
Established trust with customers by offering unbiased advice, transparent pricing information, and clear explanations of product warranties or return policies as applicable.
Utilized highly developed interpersonal and people skills to approach customers and engage in conversations.
Increased sales and customer satisfaction through personalized servicing.
Stayed up-to-date on the latest industry trends and technology advancements, enabling informed conversations with customers about various products.
Streamlined inventory management by implementing an organized system to track and maintain electronics stock levels.
Enhanced customer satisfaction by addressing and resolving electronics-related issues promptly and efficiently.
Developed strong rapport with customers by providing knowledgeable guidance on product selection based on their needs.
Implemented loss prevention strategies to minimize potential theft or damage in the electronics department.
Activated pre-paid as well as upgraded customers cell phone/plans for numerous providers.

Front End Customer Service Manager

Walmart Supercenter #1646

07.2007 - Current

Enhanced customer satisfaction by efficiently addressing inquiries and resolving issues in timely manner.
Oversaw inventory control on front end.
Resolved escalated customer concerns with professionalism, empathy, and swift action to preserve brand reputation.
Coordinated promotional displays at front end of store to increase visibility of special offers or seasonal items among customers passing in to store
Enforced emergency procedures for front end staff ensuring associates were well-prepared to handle unexpected situations as they arise.
Partnered with fellow managers to address departmental challenges as they arose while working towards shared goals within organization.
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Maintained accurate records of sales and financial transactions.
Confirmed continual compliance with all applicable laws and regulations regarding store operations.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Identified and communicated customer needs to supply chain capacity and quality teams.
Streamlined and monitored quality programs to alleviate overdue compliance activities.
Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from clients.
Implemented inventory management knowledge with on hand in-stock discrepancies/item availability.
Helped customers locate products and checked store system for merchandise at other sites.

Consumables Department Manager

Walmart, Mesa, Arizona

08.2007 - Current

Streamlined consumables department operations for improved customer satisfaction and sales growth.
Optimized product display layouts to maximize store appeal and drive increased sales.
Collaborated cross-departmentally to develop cohesive store-wide promotional campaigns and events.
Increased inventory accuracy by conducting regular audits and implementing loss prevention measures.
Evaluated sales data regularly to identify trends, making informed decisions on product assortment adjustments based on consumer demand.

Grocery Clerk

Walmart Supercenter #2767

Mesa, AZ

07.2007 - Current

Facilitated price adjustments when necessary, resulting in improved accuracy at point-of-sale system.
Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
Worked with floor team and managers to meet wide range of customer needs.
Maintained current knowledge of store promotions and highlighted sales to customers.
Assist with modular resets.
Conducted inventory counts by adding each item in stock and documenting in computer system.

Summary

Overview

Work History

E-Commerce Personal Shopper

Electronics Sales Associate

Front End Customer Service Manager

Consumables Department Manager

Grocery Clerk

Education

Associate of Arts - General Studies

Skills

Timeline

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