TracyAnn Steer
Matteson,IL
Summary
Dynamic professional with an extensive experience as a Medical Operations Supervisor at South Ashland Medical Center, adept at motivating teams and optimizing workflows. Proven ability to enhance operational efficiency through effective communication and data analysis. Skilled in Microsoft Office and committed to delivering exceptional customer service while maintaining confidentiality in fast-paced environments.
Currently an experienced Pace Bus Operator offering exceptional skills in route planning gained during three years in working for the Regional Transportation Authority. Demonstrated effective time management, attention to detail record keeping, adaptability to various factors and proficiency in using software to manage routes, schedules, and vehicle maintenance. Seeking growth and new challenges in the transportation industry.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Transit Bus Operator
Pace Suburban Bus
04.2022 - Current
- Operated commercial bus with safety and skill to avoid accidents and delays.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Followed company policies and procedures and maintained compliance with standards.
- Completed daily reports, filed a defect card daily covering trip details, vehicle maintenance actions, and reportable incidents.
- Reported to dispatcher via radio any route detours, or whenever passengers might require assistance of police, medical or other services.
Supervisor of Medical Office Operations
South Ashland Medical Center
01.2011 - 03.2022
- Applied strong leadership and problem-solving skills to maintain team efficiency and organize workflows within the medical practice facility.
- Maintained database systems to track and analyze operational data such as patient appointments, consultations, tests and procedures.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply(s) of medical equipment orders.
- Gathered, organized and input patient billing information into digital database while corresponding with medical insurance vendors.
- Utilized systems to monitor and analyze patient accounts; Provided reporting for forecast analysis while also tracking patient accounts and reporting in support of billing updates and future decision-making.
- Educated staff on organizational mission and goals to help employees achieve success.
- Collaborated to develop effective improvement plans in alignment with goals and specifications of the medical practice.
Medical Administrative Assistant
South Ashland Medical Center
01.2001 - 01.2011
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Communicated with patients to confirm scheduled appointments 24 hours in advance.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer service to patients.
- Conducted insurance verification and pre-authorizations and managed patient charts.
- Supported office staff and operational requirements with daily administrative tasks.
- Maintained and updated patient records for accurate, current medical histories.
- Followed up with insurance companies to secure timely payment.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained consistent communication and deliveries of lab samples to third party vendors.
Education
Health Care Administration
City Colleges of Chicago
Chicago, ILMedical Billing And Coding Certification
Prairie State College
Chicago Heights, ILMedical Administration
Illinois School of Health Careers
Harwood Heights, ILSkills
- Effective communication with others; ability to conduct thorough investigations into customer issues/incidents
- Understanding of Pace bus routes in the southwest region
- Motivating and guiding team members to ensure efficient and safe operations
- Effectively delegating tasks and responsibilities to proper team members
- Evaluating team members performance, conducting training, and providing feedback
- Tracking costs and optimizing budgets to ensure cost-effectiveness actions within the budget
- Proficiency with Microsoft Office; Word, Excel, Outlook and Powerpoint
- Ability deliver consistent high quality customer service and the ability to maintain professionalism in fast paced or hostile environments
- Maintain confidentiality of sensitive information
Certification
American Red Cross CPR and AED Certification
Class B CDL from the State of Illinois w/ Endorsements
Illinois DOT Medical Certification
Timeline
Transit Bus Operator
Pace Suburban Bus
04.2022 - Current
Supervisor of Medical Office Operations
South Ashland Medical Center
01.2011 - 03.2022
Medical Administrative Assistant
South Ashland Medical Center
01.2001 - 01.2011
Health Care Administration
City Colleges of Chicago
Medical Billing And Coding Certification
Prairie State College
Medical Administration
Illinois School of Health Careers
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