Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Tracy Clay

Wake Forest,NC

Summary

Resourceful Human Resources Director offers employee relations and business management expertise paired with first-rate communication and problem-solving abilities. Strategic and well-rounded professional seasoned in managing and overseeing various aspects of HR. Commended for building trusting relationships within organization to support business needs.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Independent Consultant

Self Employed Services
Raleigh, NC
01.2023 - Current
  • Managed client relationships through regular communication regarding expectations, timelines, deliverables.
  • Reviewed diverse organizational problems to assess concerns with workflows, communication and cost controls.
  • Advised clients on best practices related to business processes, technology implementations, and operations management.

Operational and Organizational Change Director

Impact Perspectives
Raleigh, NC
11.2020 - 12.2022
  • Direct all HR functions, including Exec and partnership coaching and counseling of multiple business unit presidents and functional executives responsible for generating millions in revenue.
  • Execute multiple HR programs related to the employee life cycle, such as talent acquisition, onboarding, employee development, employee relations, partnerships, and contract management.
  • Saved over $40M through effective restructuring and implementation of modernized HR solutions. targeting decision-making improvements for the leadership teams of clients.
  • Project Management included: Human Resources, Business Transformation, Risk Mitigation, Budget Preparation, Inventory, Long and Short-term goals, and Benefits and Compensation.
  • Led talent planning sessions, advising managers on compensation decisions based on benchmark data, job analysis, external competitiveness, and challenges.

Director of Human Resources

Lake Royale
Raleigh, NC
06.2013 - 11.2020
  • Improved grievance documentation procedures to minimize HR risk, which reduced unemployment expenses by 50%.
  • In conjunction with the PEO, set up continuous online self-paced learning opportunities and certificate programs for all team members.
  • Prioritized HR Best Practices: Staffing, recruitment, retention, talent management, benefits, annual enrollment, executive compensation, team-oriented focus, training, leadership development, managing the team members’ journey, succession planning, HRIS, and regulatory compliance.
  • Created policies, procedures, job descriptions, and employee manuals for consistency.
  • Reduced employee turnover by 75% and saved $2M+ annually by applying transformational business techniques.
  • Achieved 41% improvement in employee engagement by introducing HR metrics, surveys, and client scorecards to monitor progress and share the results with employees.
  • Negotiated employer offered benefits and provided 50% savings to the company in the first two years.
  • Envisioned and implemented a company culture that made team members feel valued and proud of the company.
  • Motivate, develop, and engage team members and leadership to create a transparent working environment with extensive experience managing large teams across multiple locations.
  • Mitigated litigation risk, ensuring compliance and risk management with applicable safety and employment laws and regulations across all activities.

Director of Human Resources

LC, Inc.
Fredericksburg, VA
04.2010 - 06.2013
  • Streamlined HR operations by revamping new hire orientations and training programs, optimizing onboarding processes, and reducing “apply to hire” times by 14 days keeping market competition low.
  • Compensation and Salary Planning, along with all Total Rewards initiatives to value our team members.
  • Solve problems and get to the root cause, no matter how complex, taking the initiative to design and quickly implement solutions that cut across multiple disciplines.
  • Bring experience and expertise to help the leadership team and make decisions about succession planning, leadership development, and moving talent around the organization.
  • Facilitated multiple business planning, organizational development, and change management events to enhance organizational performance.

Regional Director

UPA, Inc.
Newport News, VA
08.2000 - 04.2010
  • Collaborated with leadership on recruitment strategies, development plans, performance management, and team member engagement to improve retention rates by 25%.
  • Resolved deficiencies and issues negatively impacting business operations with forward-thinking management of day-to-day operations.
  • Addressed business problems head-on, creating effective solutions for large and small issues.
  • Reviewed operations regularly to identify and capitalize on opportunities to eliminate financial waste.
  • Established clear written expectations and objectives for team members and helped each interpret goals.

Education

Bachelor of Science - Business Administration and Management

Christopher Newport University

Human Resources Management Diploma -

Management & Strategy Institute

Operations Management Diploma -

Management & Strategy Institute

Risk Management Diploma -

Management & Strategy Institute

Skills

  • Training Development
  • Benefits Programs
  • Leadership Development
  • Succession Planning
  • Retention Strategies
  • Workforce Planning
  • Employee Relations
  • Diversity and Inclusion
  • HR Policy Development
  • Talent Acquisition
  • Human Resources Operations
  • Compensation and Benefits
  • Compliance
  • Organizational Development
  • Exit Interviews
  • Training Programs
  • Compensation Structuring
  • Labor Negotiations
  • Staff Compensation
  • Benefits Administration
  • Labor Relations
  • Payroll Management
  • ICIMS
  • HRIS Management
  • ADP
  • Paychex
  • ATS
  • HCM
  • Workday
  • Bamboo
  • Microsoft Office Suite (MS Office)
  • Word
  • Excel
  • PowerPoint
  • SharePoint
  • Virtual Meeting software
  • Discord
  • Slack
  • Microsoft Teams
  • Connecteam
  • Remote team activities

Certification

  • Business Intelligence and Knowledge Management - Alison Online
  • Business Management - Management & Strategy Institute
  • Operations Management - Project Management Institute
  • Change Management Expert (CCME) - International Institute Of Excellence & Effective Leadership
  • Behavior and Diversity in the Workplace - Alison Online
  • Project Management Essentials Certified (PMEC) - Management & Strategy Institute
  • Compassionate Directness - National Association of State Boards of Accountancy
  • Managing Team Conflict - LinkedIn
  • Change Management - Quantum Consultants
  • Supervision - Alison Online
  • Leadership Practices - CAI
  • Financial Management - CAI
  • Advanced Insurance and Risk Management - CAI
  • Lean Six Sigma - White Belt - Management & Strategy Institute
  • Ultimate Time Management - Alison Online
  • CM How to Drive and Adapt - Doru Catana/Udemy
  • Facilities Management - CAI
  • Warehouse Management - Inventory, Stock, Control - Alison Online
  • CM Lead - Axel Ritterhaus/Udemy
  • CM Strategy - Kirstin Wade/Udemy
  • CM through Collaboration - Denise Fletcher/Udemy
  • CM Training Master - Lecturio GmbH/Udemy
  • Will obtain PHR or SHRM if requested

References

Written references available.

Timeline

Independent Consultant

Self Employed Services
01.2023 - Current

Operational and Organizational Change Director

Impact Perspectives
11.2020 - 12.2022

Director of Human Resources

Lake Royale
06.2013 - 11.2020

Director of Human Resources

LC, Inc.
04.2010 - 06.2013

Regional Director

UPA, Inc.
08.2000 - 04.2010

Bachelor of Science - Business Administration and Management

Christopher Newport University

Human Resources Management Diploma -

Management & Strategy Institute

Operations Management Diploma -

Management & Strategy Institute

Risk Management Diploma -

Management & Strategy Institute

Similar Profiles

CREATE PROFILE
Tracy Clay