TRACY CROWL
Edmond,OK
Summary
Dedicated customer service professional with a strong foundation in service delivery and exceptional multitasking abilities. Committed to fostering professional relationships that enhance profitability and drive business results. Expertise in delivering outstanding customer service while supporting procurement processes ensuring seamless operations. Proficient in managing schedules and optimizing office functions to promote efficiency and effectiveness.
Overview
14
14
years of professional experience
Work History
Customer Support Specialist
Massey Services Inc.
10.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Multitasked to handle diverse customer needs and prioritized tasks to keep up with challenging deadlines.
- Assisted with customer retention by identifying problems and offering solutions
- Set service appointments, posted payments, daily collection calls and quality assurance calls
Customer Service Representative
Red Dirt Septic
05.2024 - 07.2024
- Provided excellent customer service by handling an average of 40 phone calls a day, compiling client invoices and processing payments to enhance customer satisfaction & operational efficiency
- Kept accurate records of all interactions, including customer names, addresses, phone numbers and credit card information
Independent Contractor
Airbnb/self
07.2016 - 02.2024
- Completed all bookings with a 99% acceptance rate
- Elevated guest experiences by suggesting experiences, local events and restaurants
- Achieved super host status within the first year and maintained super host status each year after
Patient Care Service Assistant
Carter Healthcare, Incorporated
07.2016 - 03.2018
- Strengthened relationships with clinics and facilities through weekly face to face contact
- Increased receivables by greater than 30% through the procurement of signed documentation from physicians
Assistant Administrator
Emerald Hospice
01.2013 - 01.2014
- Assisted Executive Director in all non-clinical business operations, including Medicare licensure and Joint Commission certification
- Supervised all non-clinical staff
- Drove new patient referrals by hosting events in nursing homes, assisted living facilities and senior living communities
Admissions Coordinator
Crossroads Hospice
01.2012 - 01.2013
- Scheduled new patient admissions
- Coordinated visits to patients for both the registration representative and the admissions nurse
- Generated end of the day reports for the on call staff
- Organized the transition from paper medical records to EMR (electronic medical records)
Education
High School Diploma - General
Northside High School
Fort Smith, ARSkills
- Customer Service, Appointment Scheduling, Calendar Management, Data Entry, Organizational Skills, Microsoft Office
- Customer service excellence
- Verbal and written communication
- Payment processing
- Quality assurance
- Email management
- Customer relationship management (CRM)
- Problem-solving
- Time management
- Adaptability and flexibility
- Conflict resolution
- Product knowledge
- Active listening
- Decision-making
- Email communication
- Referral coordination
Timeline
Customer Support Specialist
Massey Services Inc.
10.2024 - Current
Customer Service Representative
Red Dirt Septic
05.2024 - 07.2024
Independent Contractor
Airbnb/self
07.2016 - 02.2024
Patient Care Service Assistant
Carter Healthcare, Incorporated
07.2016 - 03.2018
Assistant Administrator
Emerald Hospice
01.2013 - 01.2014
Admissions Coordinator
Crossroads Hospice
01.2012 - 01.2013
High School Diploma - General
Northside High School