Tracy D. Phillips

Work History

Marshalls

01.2021 - Current

Responsible for promoting a highly satisfied customer experience utilizing all Aspects of Culture Pulse
Trains and coaches associates on personalizing the customer experience while Promoting TJX Rewards and all loyalty programs
Addresses customer concerns and issues promptly, ensuring a positive customer Experience
Updates Associates on current customer experience feedback, goals, and Initiatives
Supports and responds to all Dressing Room and Jewelry (TJ Max) needs promotes a culture of honesty and integrity
Takes and active role in the training and mentoring of associates on the The front-end smart principles and best methods utilizing appropriate Company resources and tools
Adheres to all labor laws and associate meal and break period policies
Maintains and monitors operational controls including change fund
Assigns registers and coordinates breaks and lunches for all associates
Audits and approves all applicable paperwork
Maintains and organized and clutter free shopping environment, ensuring Merchandise go backs are returned to the sales floor.

Safeway Inc

01.2014 - 01.2020

Provide assistance with customer service, responding to inquiries and ensuring customer satisfaction
Collect information for special projects and reports, updating computerized information, verifying accuracy, and balancing data, compiling statistical data and providing reports
Analyze and prioritize document to determine best courses of action
Sort, file, and maintain invoices, receipts, contracts, and other department documents
Prepare correspondence and mailings according to company needs
Maintain complex records and files, searching information found in files as needed
Compile information from multiple sources for department reports and create reports, graphs, and data comparisons accurately
Handle maintenance of unit documents including ledgers, financial records, and service information
Coordinate approved changes in policies and procedures effectively
Provide advice for other employees and liaise with other units to achieve objectives
Monitor work of lower level specialists, making adjustments in division of work to maximize efficiency and on-time completion of projects, as well as providing new employee training
Submit input to management on work group staff performance reviews, and provide input during selection process for new members.

01.2007 - 01.2014

Received and entered database requests for service and maintenance
Answered a six-phone-line system, routing calls to appropriate professionals and departments
Researched and resolved any arising minor disputes between stores and service providers
Addressed inspections and citations from health, sanitary, fire, and building disputes, dispatching and tracking in-house maintenance technicians and recording dispatch sheets.

Supreme Aluminum Product

01.2004 - 01.2006

Answered a six-phone answering system, routing calls appropriately
Typed correspondence and legal contracts as well as handling records retrieval and filing, copying, and faxing
Maintain general company record systems to uphold accurate file
Develop and implement office procedure
Greeted customers, maintaining a welcoming environment
Prepared weekly and monthly reports for management accurately and efficiently.

the Navy

01.1986 - 01.2003

Reviewed and analyzed investigate reports and data regarding loyalty and suitability of Department of the Navy employees
Utilizing security systems used to access and process background investigation information
Independently manage caseload and special projects; assist team with resolving complex issue cases
Creating, reviewing and evaluating background investigative information to determine the suitability, fitness and national security eligibility of FEMA employees, applicants, contractors and other designated personnel
Interpreting and applying personnel security policies to ensure agency/ program compliance
Applied in-depth knowledge of security policies and procedures to adjudicate investigative results and reports
Made determinations for granting, denying, revoking, or suspending security clearances
Composed original correspondence to congressmen, attorneys, union representatives, and individuals including for Freedom of Information and Privacy Acts information requests.