Tracye Burgess
Olive Branch,MS
Summary
Dedicated, extremely organized, and highly competent professional with over 20 years of administrative experience, a focused approach to developing and integrating strategies to steer and achieve organizational objectives. With a flawless record of maintaining confidentiality and effective at providing quality management. Highly resourceful, adaptable, dependable, detail-oriented, and able to manage multiple tasks, with a positive attitude, producing exceptional results. Energetic Administrative Coordinator dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication.
Overview
17
17
years of professional experience
Work History
Administrative Coordinator
St. Jude Children Research Hospital
05.2023 - Current
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Assisted management with special projects to complete all tasks by deadlines.
- Prepared detailed documents and reports in adherence administrative processes.
- Monitored and directed incoming mail and prepared outgoing mail.
- Coordinated and scheduled meetings and appointments to keep organization running smoothly.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
- Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
- Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
- Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders.
- Organized successful events by overseeing logistics, managing vendors, and coordinating promotional efforts.
- Developed strong working relationships with vendors, negotiating favorable contract terms while ensuring timely delivery of goods or services.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Executive Director (Part-Time)
Southwest Tennessee Community Development Corp.
09.2020 - Current
- Responsible for developing comprehensive fundraising strategies for local South Memphis communities involving foundation grants, corporate contributions, and individual donor programs
- Spearhead planning of annual conferences from 2020 to present
- Conduct monthly, quarterly and year end-reconciliations, prepared monthly and year-end statements
- Supervise staff of five to post cash receipts, accounts receivable, and accounts payables
- Management of marketing and communication efforts
- Responsible for overseeing marketing and communication planning
- Strategically designed community outreach plan and supporting programming based on community needs and assessment
- Plans special events
- Coordinates grant application processes.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for organization.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
- Managed diverse team of professionals, fostering collaborative work environment for increased productivity.
Administrative Specialist
St. Jude Children’s Research Hospital
07.2017 - Current
- Responsible for coordinating weekly Brain Tumor Conference approximately 55 faculty members and clinical staff to review and discuss patient's imaging, path, and diagnosis and provide subsequent treatment plans for each patient
- Composes correspondence on own initiative regarding patient care for faculty member’s signature
- Prepares drafts and other papers from written drafts, or notes
- Produces advanced visual aids, including charts, tables, and spreadsheets
- Proofreads documents to ensure clarity of content, correct grammar, spelling, punctuation, and word usage
- Makes detailed travel arrangements, for one, or several faculty members at time
- Acts as mentor for new employees, works with supervisor to assure distribution of workflow
- Monitors divisional budget, ensuring that all financial allocations and expenditures are in accordance with institutional, grant or contract guidelines and regulations
- Reviews monthly budget reports for accuracy and reconciles any discrepancies
- Creates, maintains, updates, and reconciles spreadsheets to support reporting and analysis
- Coordinate meetings, including identifying and alerting attendees of reason for meeting, development of agendas
- Monitoring office supply inventory and order as necessary; ensure received supplies are correct and expensed appropriately; set-up and maintain tidiness within department/storage rooms
- Assisting with special projects as requested by supervisor.
- Safeguarded sensitive information through proper handling of confidential documents and secure storage methods.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Expedited project completion times by effectively prioritizing tasks based on deadlines and resource availability.
- Facilitated communication between departments, organizing meetings and distributing essential information.
- Managed schedules, appointments, and travel arrangements for executives, ensuring seamless coordination of events.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Worked on behalf of senior leaders to complete project requirements according to schedules and within budgetary limitations.
- Maintained and optimized manager's calendar and scheduled appointments and meetings and addressed conflicts with adequate time for preparation, follow-up and planning.
- Scheduled meetings booked meeting rooms and prepared meeting agendas.
- Maintained office calendars to track important dates and deadlines.
- Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
- Volunteered to help with special projects of varying degrees of complexity.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Office Coordinator
Methodist Le Bonheur Healthcare (ULPS)
02.2007 - 07.2017
- Responsible for performing variety of high-level administrative functions that support Senior Director, Medical Directors, and faculty of Heart Institute in their administrative, clinical, and research roles
- Able to work autonomously and manage multiple projects simultaneously in fast-paced, deadline-driven environment, as well as maintain overview of their day-to-day activities
- Coordinating with clinical staff as required for patient care
- Responsible for processing credentialing packets for medical staff relating to hospital privileges and Medical Licensure
- Monitor upcoming renewal dates and work with medical staff to advise them of required steps to maintain their credentials
- Review information on potential new employees to make sure all required licenses and credentials are current before hiring
- Monitor staff credentials and licenses
- Advise staff on renewal procedures
- Maintain records in licenses, credentials, and insurance contracts.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across organization.
- Served as point of contact for clients visiting office, providing exceptional customer service that led to increased client retention rates.
- Managed budgeting process for office expenses, tracking expenditures to ensure compliance with financial guidelines.
Education
Master of Arts - Executive Leadership
Liberty University
Lynchburg, VA07.2016
Bachelor of Science - Organizational Leadership
Union University
Memphis, TN07.2014
Bachelor of Science - Paralegal Studies
University of Memphis
Memphis, TN05.2008
Skills
- Administrative Support
- Project Management
- Organizational Skills
- Microsoft Office
- Problem Solving
- Calendar Management
- Attention to Detail
- Leadership and Change Management
- Meeting Coordination
- Event Coordination
- Travel Coordination
- Time Management
Accomplishments
- Honorable Discharge, United States Navy, March 1994
- National Defense Medal – Operation Desert Storm, United States Navy, March 1991
Affiliations
- IAAP (International Association of Administrative Professionals), 07/2016, Present
- NAMSS (National Association Medical Staff Service), 05/2014, Present
- NNA (National Notary Association), 02/2008, Present
Timeline
Administrative Coordinator
St. Jude Children Research Hospital
05.2023 - Current
Executive Director (Part-Time)
Southwest Tennessee Community Development Corp.
09.2020 - Current
Administrative Specialist
St. Jude Children’s Research Hospital
07.2017 - Current
Office Coordinator
Methodist Le Bonheur Healthcare (ULPS)
02.2007 - 07.2017
Master of Arts - Executive Leadership
Liberty University
Bachelor of Science - Organizational Leadership
Union University
Bachelor of Science - Paralegal Studies
University of Memphis
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