Summary
Overview
Work History
Education
Skills
Timeline
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Tracye Thompson

Memphis,TN

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience

Work History

Clerk

Capstone Logistics LLC.
01.2019 - Current
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.

Lead PA11

Crown Packaging
08.2017 - 11.2018
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Coordinated resources effectively for optimized utilization of manpower, equipment, and materials.
  • Analyzed data to identify areas for improvement in efficiency and effectiveness of operations.
  • Coordinated preventive maintenance programs for equipment longevity and optimal performance.

Assistant Manager

Pizza Hut
09.2015 - 08.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Owner

Tracye Trucking LLC
12.2013 - 07.2015
  • Maximized profits by negotiating favorable contracts with suppliers, securing competitive pricing on materials and services.
  • Managed daily operations efficiently while maintaining high-quality standards in all aspects of the business.
  • Hired, trained and managed staff to cultivate productive and efficient workforce.
  • Oversaw daily business operations and financial decisions to drive profitability and growth.

Manager

Wendys International
12.2005 - 04.2014
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.

Education

High School Diploma -

Memphis Catholic High
Memphis, TN
05.1988

Skills

  • Telephone Etiquette
  • Customer Satisfaction
  • Cash Handling
  • Cash Management
  • Administrative Support
  • Filing systems
  • Database entry
  • Administrative tasks
  • Prioritization
  • Standard Operating Procedures
  • Kaizen Principles
  • Continuous Improvement
  • Health and safety compliance
  • Warehouse Operations
  • Warehouse Safety
  • Shipping and receiving

Timeline

Clerk

Capstone Logistics LLC.
01.2019 - Current

Lead PA11

Crown Packaging
08.2017 - 11.2018

Assistant Manager

Pizza Hut
09.2015 - 08.2017

Owner

Tracye Trucking LLC
12.2013 - 07.2015

Manager

Wendys International
12.2005 - 04.2014

High School Diploma -

Memphis Catholic High

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Tracye Thompson