Tracy Fortner
Clerk
Lake Butler,FL
Summary
Dynamic professional with a proven track record at Walmart, excelling in customer satisfaction and team collaboration. Leveraged strong problem-solving skills to reduce complaints and enhance service quality. Adept in database management and multitasking, consistently delivering results in high-pressure environments while fostering positive relationships with customers and colleagues.
Experienced with maintaining accurate records and handling various office tasks efficiently. Utilizes strong organizational skills and attention to detail to manage daily administrative duties. Knowledge of office software and document management systems, ensuring effective support for team operations.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Professional clerk with comprehensive experience in administrative tasks and office management. Skilled in data entry, record keeping, and customer service, ensuring smooth and efficient operations. Strong focus on team collaboration, adaptability to changing needs, and achieving results. Reliable with excellent organizational skills and proactive approach to problem-solving.
Overview
33
33
years of professional experience
Work History
ESE Staffing and Guidance Clerk
Union County High School
08.2014 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced customer service with timely and accurate information when handling inquiries.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Processed incoming and outgoing mail and packages according to established procedures.
- Edited and proofread documents for accuracy and completeness.
- Coordinated and scheduled meetings and appointments.
Pre-K Teacher
Little Rainbow Learning Center
10.2010 - 08.2014
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Promoted social-emotional development with interactive lessons on empathy, conflict resolution, and self-regulation techniques.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Boosted student engagement by incorporating hands-on activities and group projects into lesson plans.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Fostered a love of learning among students by maintaining an energetic teaching style and incorporating creative, interactive elements into lessons.
- Established strong relationships with parents through regular communication, enhancing family involvement in the educational process.
- Applied play-based strategies to provide diverse approaches to learning.
- Improved student literacy skills by incorporating daily read-alouds, guided reading groups, and independent reading time.
- Developed and implemented behavior management systems to maintain a structured and productive learning environment.
- Enhanced classroom environment by creating visually appealing bulletin boards and displays, promoting a positive learning atmosphere.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Assisted and supervised 20-25 children through entire school day.
- Incorporated music, art and literature into curriculum.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Supported students in developing self-esteem and self-confidence.
Customer Service Manager
Walmart
01.2006 - 03.2010
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Correctional Officer Sergeant
Department of Correction/CCA
01.1992 - 03.2006
- Enhanced inmate safety by conducting thorough cell searches and confiscating contraband items.
- Effectively managed high-stress situations while maintaining professionalism, demonstrating strong leadership skills under pressure.
- Maintained order within the facility by enforcing institutional rules and regulations consistently.
- Collaborated with medical personnel to ensure proper care for inmates with health concerns or medical needs.
- Increased security measures by regularly inspecting all areas of the facility for potential hazards or risks.
- Coordinated with other correctional facilities during transfers of inmates, ensuring smooth transitions between institutions without compromising security protocols.
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
- Handled inmate counts and searches for missing inmates.
- Completed daily work report sheets and delegated tasks to employees.
- Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
- Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
- Resolved issues and disputes between inmates professionally and respectfully.
- Developed strong relationships with local law enforcement agencies to enhance information sharing and cooperation between organizations.
Education
Union County High School
Lake Butler, FLSkills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Filing systems
- Database entry
- File maintenance
- Database management
- Mail handling
- Processing mail
- Schedule and calendar management
- Mail sorting
- Proofreading
- Mail processing
- Records retrieval
- Confidentiality
- Scanning and copying
- Multitasking
- Attention to detail
- Time management
- Customer communication
- Problem-solving
- Flexible and adaptable
- Organizational skills
- Customer service
- Data entry
- Teamwork and collaboration
- Record sorting and filing
- Creative thinking
- Team collaboration
- Written communication
- Information processing
- Conflict resolution
- Inventory assessment
- Scheduling
- Decision-making
- Outgoing mail preparation
- Staff supervision
- Office machine operation
- Word, Excel
- Meeting planning
Timeline
ESE Staffing and Guidance Clerk
Union County High School
08.2014 - Current
Pre-K Teacher
Little Rainbow Learning Center
10.2010 - 08.2014
Customer Service Manager
Walmart
01.2006 - 03.2010
Correctional Officer Sergeant
Department of Correction/CCA
01.1992 - 03.2006
Union County High School
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