Tracy Glochau
Saint Augustine,FL
Summary
Accomplished Sales Manager offering 5 years of experience developing and growing sales associates. Diligent in building and retaining relationships by providing support and attentive service. Expertise in team-building, developing and empowering sales associates, by motivating and inspiring them to achieve their best.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Managing Broker
Berkshire Hathaway HomeServices-FNR
11.2018 - Current
- Increased agent count and maintained area market share through recruitment and retention measures
- Developed a strong network of real estate professionals through consistent relationship-building efforts.
- Consistently providing guidance, mentorship and coaching to drive agents to new levels of production
- Established a reputable brand presence within the community through exceptional customer service delivery and active participation in local events.
- Mentored new agents through hands-on training focused on industry best practices and ethical standards compliance.
- Maintained monthly financial budgets, and sales production in two offices, spanning about 80 sales agents, with over $225m+ in volume
Real Estate Sales Associate
Berkshire Hathaway HomeServices FNR
07.2013 - 11.2018
- Increased property sales by conducting thorough market research and identifying potential buyers.
- Developed strong relationships with clients by providing exceptional customer service and timely communication.
- Managed multiple transactions simultaneously with attention to detail and organization, meeting all deadlines consistently.
- Continuously improved professional skills through attending seminars, workshops, and conferences to stay informed on industry trends and best practices.
- Expanded client base by actively participating in industry-related organizations and events, fostering connections within the local real estate community.
- Increased personal production from $4m to $10+m
Real Estate Sales Associate
Watson Realty Corporation
01.2011 - 07.2013
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Advised and informed prospective clients on current market activities and conditions.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Advertised client properties through websites, social media, and real estate guides.
Office Manager and Marketing Director
Exit One Stop Realty
08.2008 - 12.2010
- Monitored real estate transactions for 52 agents, ensuring adherence to contract deadlines
- Reconciled monthly escrow accounts, accounting for all deposits, transfers, and releases
- Managed all agent listings' input into MLS, and monitored listing status on a weekly basis
- Maintained the showing book of 75+ listings and managed all showings with brokerage sellers
- Processed all agent commissions and ensued timely payment
- On-Boarded and trained new agents on office protocol
- Ordered all office supplies
- Maintained all listing marketing for agents to include print and online marketing and advertising
Home Loan Consultant
Countrywide Home Loans
08.2007 - 08.2008
- Provide consistent service in identifying client's needs and providing them a mortgage solution that fulfills their present and future financial goals.
- Developed and maintained strong relationships with real estate agents to increase referral opportunities and expand business networks.
- Processed loan applications and monitored progress from start to finish.
- Negotiated favorable terms for borrowers by leveraging extensive knowledge of lender guidelines and requirements.
- Contributed to team success by consistently meeting or exceeding established sales targets each quarter.
- Established long-lasting relationships with local title companies, Realtors, and other industry partners to ensure a wide range of options for clients
Education
Bachelor of Science - Business Management And Accounting
Flagler College
Saint Augustine, FL12.2003
Skills
- Training and Coaching
- Team Leadership
- Customer Service
- Brand Management
- Business Development
- Performance Management
- Recruitment and Hiring
- Emotional Intelligence
Accomplishments
- LeadingRE: 6 month Maestro Leadership Development Program
- Production Coaching Certification- Mike Staver Leadership Coaching
- Ninja Selling- Sales Development Philosophy
- John Maxwell- Leadership Development
Certification
- Dreams Come True | BHHSFNR Corporate Charity | Organize Office Events to support and raise money | Active Donor
- The Matanzas RiverKeeper | Office Charity | Organize Community Events to grow awareness and contribute | Active Donor
- The Fish Island Community Alliance | Office Charity | Organize Community Events to grow awareness and contribute | Active Donor
- St. Jude's Childers Research Hospital | Events Committee | Active Donor | Instrumental in organizing top community fund-raising events from 2019-present
- St. Francis House & Port in the Storm | Events Committee | Active Donor | Yearly Festival Of Trees Organizer from 2020-present
Timeline
Managing Broker
Berkshire Hathaway HomeServices-FNR
11.2018 - Current
Real Estate Sales Associate
Berkshire Hathaway HomeServices FNR
07.2013 - 11.2018
Real Estate Sales Associate
Watson Realty Corporation
01.2011 - 07.2013
Office Manager and Marketing Director
Exit One Stop Realty
08.2008 - 12.2010
Home Loan Consultant
Countrywide Home Loans
08.2007 - 08.2008
Bachelor of Science - Business Management And Accounting
Flagler College
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