Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Tracy G. Wike

Globe,AZ

Summary

To obtain a position at a Recovery Treatment Center that can incorporate my personal recovery experience & past professional experience to help both the company and clients achieve their goals, as well as enhance long-term growth potential for my career. Excellent communication & interpersonal skills Reliable, dependable and highly organized Able to handle, prioritize multiple tasks in high volume environment Special talent for analyzing situations and resolving problems Take pride in doing a good job and achieving/exceeding business results

Overview

18
18
years of professional experience

Work History

Production Manager

CERTAPRO PAINTERS
Red Bank, NJ
05.2017 - 01.2022
  • Resolved issues quickly to maintain productivity goals.
  • Managed continuous improvement initiatives to drive gains in quality, flow and output.
  • Reviewed work for quality and compliance with company standards and design specifications.
  • Standardized production procedures, job roles and quality assurance guidelines.
  • Addressed personnel issues and scheduling conflicts promptly.
  • Directed key personnel in correct production techniques to achieve required quality and achieved $3million in gross sales.
  • Determined suitable crew requirements, scheduled employees and worked with Human Resources to meet changing production schedules.
  • Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
  • Determined suitable crew requirements, scheduled employees and worked with human resources to meet changing production schedules

Paralegal/Operational Risk Manager

Loan Dept
Phoenix, AZ
06.2010 - 06.2015
  • Responsible for managing multiple WIP’s and queue’s in Ecar
  • Reviews and approves foreclosure bid approvals consistent with our state specific strategies
  • Assisted in creating bidding strategies for the lot loan portfolio
  • Completed presentations for senior and upper management
  • Research and resolve inquiries and issues to support the Lot Loan Operational Risk Manager
  • Advises Lot Loan personnel on routine matters
  • Provides research and background investigation under the general direction of an attorney
  • Acts expeditiously in response to legal inquiries, builds relationships with counsel and internal partners, and prompts timely responses from outside counsel and internal partners
  • Manages Lot Loan Recovery mailbox and escalates to committee for decision.

Remediation Analyst III

WELLS FARGO BANK
Phoenix, AZ
05.2008 - 06.2010
  • Root Cause Analysis - Various process improvement methodologies to identify process gaps and make recommendations to senior management on how to eliminate process gaps and improve customer experience
  • Work directly with customers via the telephone and written correspondence
  • Manage Home Equity and Wells Fargo Home Mortgage requests
  • Effectively communicate quality assurance results regarding overall process and transactions
  • Daily feedback of Issues then identified material deficiencies e.g
  • Identification of inconsistencies
  • Analyze risks and offsets and develop solutions for problems identified
  • Process requests from the Attorney General, Presidential cases, Consumer Financial Protection Bureau and Regulatory

Real Estate Paralegal

SILBERBERG & KLEIN LLP
01.2004 - 01.2008
  • Open and maintain files from beginning to end with regard to residential real estate matters including the following responsibilities: Preside over loan closings, notarize closing documents, ordered title searches, surveys and performed preliminary review, ordered payoffs, disbursed settlement funds, finalized and disbursed mortgage closing packages, prepared trust account ledger, draft trust account checks, prepared HUD I settlement statements, prepared sale documents (deed, affidavits, 1099, and any/all necessary certifications
  • Reviewed mortgage documents with purchasers/mortgagors.

Paralegal

WILLIAM B. MORRIS
, ESQ
01.2002 - 01.2004
  • Prepared and filed court documents and pleadings for PI litigation and Domestic Relations, calendared all matters, opened and maintained all real estate files from Contract to closing, prepared wills and trusts, prepared business formations, drafted all correspondence.

Education

Associate of Science -

Brookdale Community College
Lincroft NJ
12.2000

Skills

  • TECHNICAL SKILLS:
  • Microsoft Word, Word Perfect, Excel, Windows 98, LexisNexis, Easy Hud-Respa, CACS, Rumba, Shaw/Hogan, Fidelity, R1, ECaR, Compass, CIV, Mask
  • Extensive list of computer systems expertise available upon request
  • Database and Client Management Systems
  • Research and Analytical Skills
  • Strong Organizational Skills
  • Highly Efficient and Productive

Affiliations

Trustee and member of the Shoralon Club in Belmar NJ

2018-2022

Timeline

Production Manager

CERTAPRO PAINTERS
05.2017 - 01.2022

Paralegal/Operational Risk Manager

Loan Dept
06.2010 - 06.2015

Remediation Analyst III

WELLS FARGO BANK
05.2008 - 06.2010

Real Estate Paralegal

SILBERBERG & KLEIN LLP
01.2004 - 01.2008

Paralegal

WILLIAM B. MORRIS
01.2002 - 01.2004

Associate of Science -

Brookdale Community College

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Tracy G. Wike