Tracy Curtis
Joplin,MO
Summary
Proactive Team Leader with extensive experience in optimizing sales processes, managing client relationships, and organizing team goals. Proven track record in increasing revenue and efficiency through strategic client engagement and cross-functional collaboration. Bringing strong analytical thinking, sales strategy development, and issue resolution skills to advance career. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
38
38
years of professional experience
Work History
Sales Coordinator
Sparklight Advertising
04.2016 - Current
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
- Coordinated product demonstrations to showcase key features for sales prospects.
Insurance Agent
State Farm Insurance
09.2005 - 03.2016
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Claims Adjuster
State Farm
04.1986 - 03.2005
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
Education
No Degree - Business - Insurance Courses
Missouri Southern State University
Joplin MO04.1991
Associate - 2 Year - Accounting
Draughan Business College
Joplin MO03.1986
Skills
- Customer Communication
- Goals and performance
- Strong enthusiasm
- Analytical Thinking
- Sales strategy development
- Goal-oriented mindset
- Issue Resolution
- Upselling strategies
Timeline
Sales Coordinator
Sparklight Advertising
04.2016 - Current
Insurance Agent
State Farm Insurance
09.2005 - 03.2016
Claims Adjuster
State Farm
04.1986 - 03.2005
No Degree - Business - Insurance Courses
Missouri Southern State University
Associate - 2 Year - Accounting
Draughan Business College
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