Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tracy McCabe

Findlay

Summary

Dynamic and results-driven professional with extensive experience, excelling in team building and cash handling. Proven track record in enhancing employee performance through effective training and mentoring, while implementing cost control strategies to boost profitability. Committed to delivering exceptional customer service and fostering a collaborative work environment.

Overview

3
3
years of professional experience

Work History

Shift Supervisor

Style Encore
Findlay
08.2024 - Current
  • Assigned tasks to team members based on strengths and skills.
  • Demonstrated professional behavior, serving as a role model for peers.
  • Provided on-the-job training to new staff to ensure effective onboarding.
  • Offered constructive feedback to enhance employee performance and productivity.
  • Coordinated interdepartmental collaboration to maintain smooth workflow.
  • Maintained accurate records of daily transactions and deposits.
  • Resolved customer complaints promptly to uphold service standards.
  • Executed cash handling duties, including counting money and preparing deposits.

Assistant Store Manager

Shoe Sensation
Findlay
02.2024 - 08.2024
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Trained new employees on store policies, procedures and customer service standards.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Provided training to new employees on company policies and procedures.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.

Cashier

Meijer
Findlay
01.2023 - 12.2023
  • Issued receipts, refunds, credits or change due to customers.
  • Followed company security procedures for handling large sums of money.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Resolved customer complaints professionally in accordance with company policy.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Assistant Manager

Brinkmans
Findlay
08.2022 - 12.2023
  • Guided junior staff on daily tasks and project objectives to enhance performance.
  • Managed customer service inquiries and complaints to ensure prompt resolution.
  • Maintained accurate sales transaction records using point-of-sale systems.
  • Organized training sessions for new hires to integrate them into workplace culture.
  • Supervised daily operations, including shift scheduling and duty assignments.
  • Collaborated with management to formulate strategic plans for business growth.
  • Created detailed reports on sales trends, inventory levels, and financial data.
  • Developed an inventory tracking system for efficient supply ordering.

Education

Associate of Arts - Paralegal Studies

Florida SouthWestern State College
Fort Myers, FL
01-2009

Skills

  • Team building and training
  • Cash handling and inventory management
  • Customer service excellence
  • Sales strategy and analysis
  • Onboarding processes
  • Cost control and management
  • Training and mentoring
  • Inventory management
  • Conflict resolution techniques
  • Workplace safety practices

References

References available upon request.

Timeline

Shift Supervisor

Style Encore
08.2024 - Current

Assistant Store Manager

Shoe Sensation
02.2024 - 08.2024

Cashier

Meijer
01.2023 - 12.2023

Assistant Manager

Brinkmans
08.2022 - 12.2023

Associate of Arts - Paralegal Studies

Florida SouthWestern State College

Similar Profiles

CREATE PROFILE