Tracy L. Walker
Houston,TX
Summary
Dependable Administrative Professional possessing excellent communication and time management abilities with remote and hybrid experience. Methodical and detail-oriented individual with expertise in call handling, focusing in one call resolution.
Overview
31
31
years of professional experience
Work History
Senior Administrative Officer
Texas Department Of Criminal Justice, TDCJ
01.1997 - 09.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting Clients and Visitors.
- Excellent communication skills, both verbal and written.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations dealing with TDCJ Clients and others
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently to ensure vast changes over periods of time.
- Developed strong organizational and communication skills
Operation Advocate
Neighborhood Centers
01.1993 - 12.1996
- Created and maintained detailed records of all office activities.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Interacted with customers by phone, email, or in-person to provide information.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Utilized office management software to record and track customer information.
Education
Criminal Justice 1989- 1992
Grambling State University Lab High School
Grambling, LASocial Services 1988- 1989
Texas Southern University
Houston, TXSkills
- Microsoft Office Suite
- Inbound Call Management
- Process Optimization
- Call Management
- Active Listening
- Complaint resolution
- Escalation management
- Documentation
- Problem-solving abilities
- Money handling abilities
Timeline
Senior Administrative Officer
Texas Department Of Criminal Justice, TDCJ
01.1997 - 09.2023
Operation Advocate
Neighborhood Centers
01.1993 - 12.1996
Criminal Justice 1989- 1992
Grambling State University Lab High School
Social Services 1988- 1989
Texas Southern University
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