Summary
Overview
Work History
Education
Skills
Timeline

Tracylee Merrick

Bakersfield,CA

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Walmart. Skilled in cash management and customer service excellence, I excel in conflict resolution and fostering trust. My ability to balance cash drawers with utmost accuracy and my commitment to professionalism have consistently boosted repeat business and customer loyalty. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Overview

19
19
years of professional experience

Work History

Cashier

Walmart
07.2020 - 10.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Patient Service Representative

Pacific Pulmonary
11.2014 - 08.2017
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Used Software to schedule appointments.
  • Handled customer service inquiries in person, via telephone and through email.

Inventory Recieving

Home Mart
07.2003 - 10.2014
  • Collaborated with sales teams to develop targeted pitches and presentations for potential clients, showcasing the value of newly invented products.
  • Prioritized sustainability considerations during product development processes, aligning with company values and consumer expectations for eco-friendly innovations.
  • Conducted in-depth research into nanotechnology applications, leading to development of ultra-precision instruments for scientific research.
  • Facilitated breakthroughs in educational technology by creating interactive learning platform, adapting content to suit diverse learning styles.
  • Streamlined production processes for manufacturing clients, introducing automation techniques that cut down time and expenses.
  • Determined appropriate timelines and objectives for projects.

Education

Associate In Science Degree - Pharmacy

SJVC, Bakersfield, CA
03.2014

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cash Handling
  • Cleaning and sanitizing
  • Customer service excellence
  • Money Handling
  • Reliability and punctuality
  • Cash handling and management
  • Customer Relations
  • Cash Register Operation
  • Written and verbal communication
  • Organizational abilities
  • Order Taking
  • Professionalism and Courtesy
  • Cash Management
  • Basic Math Competence
  • Cash register systems
  • Cash handling expertise
  • Payment Processing
  • Product restocking
  • Conflict Resolution
  • Product Knowledge
  • Refunds and exchanges
  • Complex Problem-Solving
  • Merchandise Restocking
  • Cash Drawer Balancing
  • POS system operations
  • Payment Collection
  • POS Systems
  • Refund handling
  • Guest inquiries
  • ID Verification
  • Inventory Management
  • Currency counting
  • Inventory Control
  • Order Packaging
  • Decision Making Aptitude
  • Sales expertise
  • Retail Merchandising
  • Product Recommendations
  • Drawer balancing
  • Returns processing
  • Point of sale operation
  • Reports and documents
  • Liquor regulations and compliance
  • Liquor Law Compliance
  • Spirit, wine, and beer expertise
  • Problem-Solving
  • Honest and Dependable
  • Professionalism
  • Reliable and Responsible
  • Active Listening
  • Team Collaboration
  • Adaptable and Flexible
  • Creative Thinking
  • Relationship Building
  • Cash Register Operations

Timeline

Cashier - Walmart
07.2020 - 10.2022
Patient Service Representative - Pacific Pulmonary
11.2014 - 08.2017
Inventory Recieving - Home Mart
07.2003 - 10.2014
SJVC - Associate In Science Degree , Pharmacy

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Tracylee Merrick