Tracylee Stout
Aiken
Summary
Professional with focus on resolving issues and enhancing customer satisfaction. Skilled in active listening, problem-solving, and effective communication. Strong team collaborator, adaptable to changing needs, and consistently achieving results. Known for reliability and maintaining high standards. Skilled in crisis intervention and building relationships, I advocate for clients' rights while collaborating with interdisciplinary teams to achieve optimal outcomes. Committed to ethical practices and continuous professional development.
Overview
7
7
years of professional experience
Work History
Occupational Coach
Rehab Programs
01.1999 - 04.2001
- Maintained detailed records of client interactions, ensuring confidentiality and compliance with industry standards.
- Enhanced client progress by implementing personalized behavioral strategies and support plans.
- Reduced challenging behaviors by utilizing evidence-based interventions and techniques.
- Effectively communicated complex information about individuals' progress toward goals during team meetings or consultations.
- Assisted clients in reaching their personal goals by providing ongoing support and encouragement.
- Served as an advocate for clients'' rights and needs within various settings including schools, workplaces, and other agencies involved in their care plan.
- Collaborated with interdisciplinary teams to develop comprehensive, client-centered treatment plans.
- Established rapport with clients through consistent communication and active listening skills.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of behavioral coaching.
- Supported skill-building activities designed empower individuals take active roles shaping their lives achieving desired outcomes.
- Provided crisis intervention services when necessary, utilizing de-escalation techniques and coordinating additional support resources.
Airport Security Officer
Stewart International Airport
02.1998 - 01.1999
- Managed access control systems to ensure only authorized personnel could enter restricted areas of the airport.
- Maintained a safe environment for travelers by consistently enforcing airport safety regulations and protocols.
- Streamlined the screening process with efficient use of X-ray machines, metal detectors, and other advanced technologies.
- Provided exceptional customer service to passengers, addressing their concerns while maintaining a professional demeanor during security procedures.
- Reduced potential threats by promptly responding to and resolving security incidents and emergencies.
- Improved overall airport safety by participating in regular training exercises to stay current on emerging threats and security best practices.
- Enhanced airport security by conducting thorough screenings and inspections of passengers, luggage, and cargo.
- Promoted an inclusive and welcoming airport environment by addressing the needs of diverse passengers, including those with disabilities or special requirements.
- Collaborated effectively with airline staff members to facilitate a seamless passenger experience while prioritizing security measures.
- Supported ongoing risk assessments by providing detailed reports on observed incidents or concerning trends within the airport environment.
Merchandiser
Merchandising Solutions
05.1994 - 02.1998
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
- Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
- Conducted market research to stay ahead of industry trends and adjust merchandising strategies accordingly.
Education
No Degree - Liberal Arts/Psychology
SUNY Dutchess
Poughkeepsie, NY05-1994
High School Diploma -
Arlington High School
Lagrangeville, NY06-1990
Skills
- Effective communication
- Personable and friendly
- Building relationships
- Team development
- Verbal and written communication
- Ethics and integrity
- Youth mentor
- Safety protocols
- Feedback delivery
- Event scheduling
- Skilled in Microsoft office
Timeline
Occupational Coach
Rehab Programs
01.1999 - 04.2001
Airport Security Officer
Stewart International Airport
02.1998 - 01.1999
Merchandiser
Merchandising Solutions
05.1994 - 02.1998
No Degree - Liberal Arts/Psychology
SUNY Dutchess
High School Diploma -
Arlington High School
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