Tracylene Rogers
Atlanta,GA
Summary
Achieved high levels of customer satisfaction through proactive engagement and support. Delivered solutions that met customer needs, resulting in increased loyalty. Streamlined processes to manage multiple projects effectively while maintaining quality service.
Overview
22
22
years of professional experience
Work History
Grocery Team Member
Whole Foods Market Inc
Atlanta, GA
10.2024 - Current
- Facilitated customer assistance with product inquiries and selections to optimize shopping experience.
- Oversaw cleanliness and organization of store displays, ensuring optimal product visibility.
- Facilitated collaboration among team members to enhance stock replenishment processes.
- Managed point-of-sale systems to ensure accurate cash transaction processing.
- Optimized inventory management practices to enhance stock accuracy and minimize waste.
- Facilitated training sessions for new team members on store policies, product knowledge, and customer service standards.
Flooring Sales Specialist
Lowe's Home Improvement
Greenwood Village, CO
04.2019 - 09.2024
- As flooring expert for home improvement retail giant, explain the specifications and features of a product or service to existing or potential customers with the goal of closing a sale. This involves:
- Providing exceptional consultative services to customers and confirming their needs are met with regard to purchasing flooring.
- Consistently utilizing superior customer service skills to build trust and rapport with clients, resulting in increased sales.
- Being responsible for executing orders and installation projects.
- Maintaining a store that is clean, safe, and stocked with products while maintaining showroom readiness in my department.
- Being friendly, professional, engaging and eager to understand the customer's needs and pair service offerings in support of their project and budget.
- Utilizing advanced oral and written communication skills in working with customers, teammates, vendors and installation sub-contractors.
- Engaging in safe practices including the proper operation of store equipment.
West Host Correspondence Customer Service Rep II
Anthem WellPoint Inc.
Denver, CO
10.2009 - 09.2018
- During tenure with 2015 Fortune 500 Company, managed provider (customer) inquiries via phone and written correspondence regarding insurance benefits, eligibility and claims. A CSR II seeks, understands and responds to the needs and expectations of internal and external customers and required to meet department goals and expectations. Promoted from Customer Service Representative (as a temp with Kelly Services) to West Host Correspondence Customer Service Rep II (as an Anthem WellPoint employee) within six months, bypassing Customer Service Rep I position. Primary duties included but were not limited to:
- Providing external and internal customers with requested information, and exercising proficiency in all basic customer service functions.
- Possessing general knowledge of company services, products, insurance benefits, provider contracts and claims.
- Exercising proficiency in all customer service areas, including performing various moderate to complex functions.
- Successfully analyzing problems and providing information and solutions.
- Operating a PC/image station to obtain and extract information from documents, perform activities and make changes in the database.
- Thoroughly documenting inquiry outcomes for accurate tracking and analysis.
- Assisting in reducing critical inventory volume.
- Meeting department goals and production expectations.
- Coordinating various functions within the company to ensure customer requests and questions were handled appropriately and in a timely manner.
- Researching and analyzing data to address operational challenges and customer service issues.
- Performing duties that required deviation from standard practices and procedures with the assistance of a computerized system.
- Conducting and carrying out all responsibilities in accordance with policies, procedures and applicable regulations, including HIPPA and state and federal regulations related to operations.
Journeyman Carpenter/Locksmith/Sign Maker
Department of Defense, United States Air Force
Aurora, CO
09.2003 - 09.2008
- During my employment, I applied 13 years' experience and skill sets in construction carpentry to maintain the many facilities and outbuildings on a military base while enlisted men and women were deployed to the Middle East. Duties of this position included:
- Managing construction and maintenance issues.
- Overseeing safety inspection records.
- Training apprentices.
- Functioning as the base locksmith.
- Designing and creating signage in the base sign shop using professional sign making software and advanced computerized equipment.
- Installing signage.
Education
Certificate of Completion - Construction Carpentry
Colorado Carpenters' Statewide Joint Apprenticeship Program
Denver, COA.A.S. degree - Applied Science
Aurora Community College
Aurora, COB.A. degree - English
Metropolitan State college
Denver, COSkills
Utilized advanced oral and written communication skills to enhance team engagement and information dissemination
Executed tasks with a high level of organization and precision to ensure accuracy and time efficiency
Led initiatives to optimize technical processes, improving overall efficiency Managed team resources to ensure timely completion of projects Developed training materials to elevate team proficiency in software applications
Applied analytical skills to identify and resolve complex issues, ensuring seamless workflow
Employed adaptive strategies to effectively navigate diverse challenges and situations
Timeline
Grocery Team Member
Whole Foods Market Inc
10.2024 - Current
Flooring Sales Specialist
Lowe's Home Improvement
04.2019 - 09.2024
West Host Correspondence Customer Service Rep II
Anthem WellPoint Inc.
10.2009 - 09.2018
Journeyman Carpenter/Locksmith/Sign Maker
Department of Defense, United States Air Force
09.2003 - 09.2008
Certificate of Completion - Construction Carpentry
Colorado Carpenters' Statewide Joint Apprenticeship Program
A.A.S. degree - Applied Science
Aurora Community College
B.A. degree - English
Metropolitan State college