Tracy L. Towberman
Deputy Program Manager
Fredericksburg,VA
Summary
Eight years of project management experience with broad federal government experience. Successfully managed small to medium size complex projects and teams in both matrixed and projectized environments. With a proven ability to work in fast-paced environments with multiple teams on multiple concurrent projects. Passionate about quality and client satisfaction with exceptional leadership and communications skills, professionalism in interfacing with customers at all levels, outstanding interpersonal skills along with being analytical, articulate and diligent.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Deputy Program Manager
InterImage Inc
05.2020 - 08.2021
- Lead a team of 30 technical, business analysts and help desk specialists in application development projects and help desk operations.
- Acted as the single point of contact for development projects supporting a DoD customer.
- Ensured adherence to CMMI guidelines on all project deliverables.
- Provided technical and analytical guidance to project team.
- Developed full-scale project management plans and associated communications documents.
- Effectively communicated project expectations to team members and stakeholders in a timely and clear fashion.
- Acted as a liaise with project stakeholders on a continuing basis.
- Conducted project status meetings and was responsible for project tracking and program financials.
- Determined and assessed the need for additional staff and made the appropriate recruitments.
- Managed the Help Desk operations for tiers 1 through 3 and delegated tasks and responsibilities to personnel.
- Developed and delivered progress reports, proposals, requirements documentation and presentations.
- Determined the frequency and content of status reports from the project team, analyze results and troubleshoot problem areas.
- Developed best practices and tools for project execution and management.
Grants Sub-Lead
Rosslyn, VA
09.2019 - 04.2020
- Lead a team of 4 functional analysts through the SDLC process across three platforms; ServiceNow, Ariba and PeopleSoft.
- Interface with technical resources involved in the building and development of the grant’s application in ServiceNow.
- Manage testing material creation and testing execution of complex system enhancements.
- Develop change management communication and training materials.
- Requirements gathering.
- Direct client support.
Deputy Project Manager
Optimal Solutions & Technologies, OST, Inc
McLean, VA
10.2017 - 08.2019
- Provided management support for an FTA development, maintenance and operational project.
- Successfully assisted in taking the project team of 18 from a Waterfall to Agile methodology of handling software development projects.
- Identified and developed project plans, schedules, scope, quality constraints, and performance metrics.
- Facilitated requirements elicitation, change management, peer review meetings, technical reviews, testing, and end-user testing.
- Facilitated solution delivery and problem solving by motivating the team and mitigating obstacles.
- Facilitated daily communications, scrum notes, sprint reviews report, project retrospectives, and regular snapshots of project velocity and budget burn rate.
- Worked with the PM to implement checkpoints to ensure the team is meeting customer expectations.
- Monitored and reported project status, performance metrics and other key indicators on a regular basis.
- Performed root cause analysis and recommended process improvements that improved the product and service quality.
- Ensured effective communication between the team, customer and PM.
- Facilitated internal, external project meetings and resource management to ensure timely delivery.
Deputy Program/Project Manager
Tsymmetry/Seneca Resources
Washington DC
01.2017 - 10.2017
- Provided management of a contract team supporting an enterprise-wide web-based application for the Office of Personnel Security at the Department of Homeland Security (DHS).
- Managed system enhancement requests and the change control board process.
- Managed the vendor contract.
- Drafted system use cases and design documentation.
- Developed and managed test cases and processes.
- Developed crucial functional requirement specifications.
- Conducted GAP analysis while reengineering business processes.
- Conducted system acceptance testing.
- Coordinated defect resolution with the system vendor.
- Created and maintained procedural documentation.
- Ensured timely updates by regularly communicating status and progress to management.
- Managed the content of the customer’s help page.
Project/Task Manager
Business Operational Concepts
Washington DC
09.2015 - 01.2017
- Provided support for the OPM CIO Network Management department.
- Developed requirements, outlines, risk assessment and schedules for projects.
- Oversaw all phases of projects from concept to completion.
- Assisted with upgrading information security.
- Followed PMI standards to manage projects through the project lifecycles of initiation, planning, execution and closure.
- Developed work-breakdown structures, project tracking, risk management plan, project documentation and variance reports.
- Administered phases of planning and implementation for medium projects, analyzed potential risks and monitored project requirements.
- Utilized in-depth technical knowledge and business requirements to design and implement secure solutions to meet client needs.
- Developed security standards, procedures, and guidelines for platforms.
- Monitored and ensured compliance to Quality Assurance procedures and evaluated client issues and comments.
- Designed applicable lessons for various teams, provided support to project managers and monitored all change requests for projects affecting Network Management.
- Planned and coordinated various activities for projects, ensured compliance to task procedures and policies and oversaw projects.
- Provided support to business development activities and maintain efficient relationships with all clients.
Project Manager
Catapult Technology
McLean, Alexandria, VA
08.2012 - 09.2015
- Began an IT initiative to update the payroll system to include both domestic and international employees.
- Established an integrated project plan that included sub-project schedules, training, testing, and deployment plans; manage dependencies, prioritize tasks and communicate progress and issues to upper management.
- Drove efforts to accomplish project objectives.
- Enforced broad-based governance of change management while balancing project continuity, assess and track all change requests to evaluate project impacts; seek and obtain buy-in from decision makers.
- Managed risk and defined realistic mitigation and solution strategies, Provided support for DoD OSD EITSD Operations by managing 6 to 8 small to medium Operations projects.
- Closed out five difficult decommission projects for end of life equipment that had been on the books for 2+ years.
- Planned, initiated and managed information technology projects.
- Worked with customers to develop project scope of work documents and project plans.
- Led and guided the work of technical staff members.
- Managed project roles, identified resource requirements, met training needs, defined project deliverables, provided customer satisfaction, reporting structures and ensured quality of projects.
- Identified the technical approaches to be used on projects and managed system development processes.
- Served as a liaison between business and technical aspects of projects.
- Planned project stages and assessed business implications for each stage.
- Monitored progress to assure deadlines, and standards were met.
- Improved the document library by 75% and socialized documentation to all Operations staff.
- Improved the transition process from Engineering to Operations by 75% with open communication and process improvement.
- Consistently brought difficult projects to close by identifying and resolving issues.
- Identified for high profile projects due to a strong reputation of consistency, organization and consistent project completion 3.
Education
BS - Information Technology, Project Management
Capella University
Skills
Business Process Improvement
Quality Assurance & Control
Customer Relations Management
Leadership & Motivational Skills
Written & Oral Communication
SDLC & Agile Methodologies
Budget coordination
Policy and procedure improvements
MS Office suite
Project Management
Additional Information
- Active DoD Secret Clearance
Certification
PMP - Project Management Professional
Timeline
Deputy Program Manager
InterImage Inc
05.2020 - 08.2021
Grants Sub-Lead
09.2019 - 04.2020
Deputy Project Manager
Optimal Solutions & Technologies, OST, Inc
10.2017 - 08.2019
Deputy Program/Project Manager
Tsymmetry/Seneca Resources
01.2017 - 10.2017
Project/Task Manager
Business Operational Concepts
09.2015 - 01.2017
Project Manager
Catapult Technology
08.2012 - 09.2015
BS - Information Technology, Project Management
Capella University