Tracy Lynn Johnson

In my current position as a Central Baggage Resolutions Specialist I track lost and mishandled luggage domestically and internationally for American Airlines through multiple online systems CRM Nettracer Worldtracer ePNR . Clear and concise verbal and written email communications with all of our oneworld partners is required. I make payments to our passengers for mishandled and lost luggage. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of success, dependable. Willing to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.