Tracy McGee
New Franklin,Missouri
Summary
Diligent Patient Services Assistant adept at maintaining seamless medical office operations with high-quality support. Superior work ethic with strong dedication to efficiency and top-notch patient care.
Overview
25
25
years of professional experience
Work History
Patient Services Assistant
HSTM Memorial Veterans Hospital
12.2001 - Current
- Greeted incoming patients, managed sign-ins and directed each to correct locations.
- Receive and process applicants for admission and outpatient treatment.
- Determine patient eligibility when applying for care.
- Route eligible patients to New Patient Scheduling Database for scheduling.
- Schedule lodging appointments for veterans.
- Assist in scheduling future admission appointments.
- Verify patient demographics are correct and patients medical needs.
- Handled customer service inquiries in person, via telephone and through email.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Timekeeper for Admissions and Eligibility.
- Assist with training of new employees.
- Assist veterans with travel pay eligibility questions.
Phlebotomist
HSTM Veterans Hospital
06.1998 - 12.2001
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Used personal protective equipment correctly to protect coworkers and patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Education
High School Diploma -
David H. Hickman High School
Columbia, MO05.1989
Skills
- Investigating Discrepancies
- Verifying Insurance
- Opening and Closing Procedures
- Appointment Scheduling
- Exceptional typing skills
- Provide quality customer service and assistance
Timeline
Patient Services Assistant
HSTM Memorial Veterans Hospital
12.2001 - Current
Phlebotomist
HSTM Veterans Hospital
06.1998 - 12.2001
High School Diploma -
David H. Hickman High School