Tracy Powell-Scatliffe
Shelby,NC
Summary
Results-driven Team Lead with nearly 8 years of customer service experience and a strong foundation in office administration and team management. Currently spearheading a team at Maximus by leveraging exceptional time management, training expertise, and advanced Microsoft skills to enhance performance and boost customer satisfaction. Previously served as an Office Administration Supervisor in the construction sector, overseeing payroll processes and managing multiple teams to ensure operational efficiency. Recognized for leading diverse tasks collaboratively in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Team Lead
Maximus
Shelby, NC
05.2022 - Current
- Motivated and results-driven Team Lead with 4 years of experience managing high-performance teams to achieve organizational goals.
- Skilled in team management, task delegation, and fostering collaboration to deliver projects on time and within scope.
- Adept at performance evaluation, conflict resolution, and process improvement to enhance productivity and team morale.
- Proven ability to bridge communication between team members and leadership, while aligning team efforts with strategic objectives.
Customer Support Agent
Maximus
Winston-Salem, NC
10.2021 - 05.2022
- Proven ability to provide exceptional service and resolve customer inquiries.
- Expertly managed large volumes of customer interactions through phone, email, and chat with professionalism.
- Adept at managing complaints, processing orders and identifying solutions to enhance the customer experience.
Administrative Supervisor
Statesville Painting & Maintenance LLC
Winston-Salem, NC
12.2020 - 10.2021
- Managed office operations, supervised administration staff, and ensured organizational efficiency.
- Skilled in coordinating workflows, streamlining processes, and maintaining compliance with company policies and procedures.
- Adept at fostering team collaborations, managing schedules, and delivering exceptional support to leadership and departments.
- Strong ability to handle complex problem-solving, improve office productivity, and ensure top-tier customer service.
Office Coordinator for Student Development
Gardner Webb University
Boiling Springs, NC
08.2017 - 12.2020
- Strong ability to oversee daily office operations and ensure seamless support for the students.
- Skilled in managing schedules, coordinating meetings, and maintaining office resources to promote efficiency.
- Proven expertise in multitasking, workflow optimization, and fostering a positive office environment.
- Proficient in Microsoft, with a commitment to delivering high-quality results.
Education
Bachelor of Arts - Fine Arts
Gardner Webb University
Boiling Springs, NC12-2020
Skills
- Work assignment delegation
- Performance and production monitoring
- Operations Management
- Skilled in Microsoft Office Suite
- Coaching and mentoring
- Coordinating team schedules
- Effective team coordination and supervision
- Customer relations and problem solving
- Ability to thrive in dynamic, evolving situations
Timeline
Team Lead
Maximus
05.2022 - Current
Customer Support Agent
Maximus
10.2021 - 05.2022
Administrative Supervisor
Statesville Painting & Maintenance LLC
12.2020 - 10.2021
Office Coordinator for Student Development
Gardner Webb University
08.2017 - 12.2020
Bachelor of Arts - Fine Arts
Gardner Webb University
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