Tracy Marsha James
Brooklyn,NY
Summary
Core Competencies/ Operations professional experienced in developing solutions and enhancing customer experiences. Brings dedication to continuous improvement, knowledge of workflow optimization, and background with organizational enhancements. Looking to put my knowledge and abilities to good use in a leadership position focused on driving business success.
Overview
22
22
years of professional experience
Work History
Property Owner Liaison/Housing Development Specialist
NYC Department of, Preservation and Development
New York, NY
07.2018 - Current
- Provide a variety of office and field activities to manage a rapid re-housing mobility housing choice family
- Manage teams’ performance and motivate the team to exceed department goals and objectives
- Advise on public housing policy, including lease and tenancy issues and ensure compliance with public housing regulations
- Perform direct client service and complies related documentation
- Provide guidance to eligible participants in providing housing search and supportive services to promote participant self-sufficiency and permanency in housing
- Plans to implement, coordinate, monitor, and/or evaluate program events that provide important and instrumental housing services to Section 8 participants
- Run reposts to monitor and track productivity and efficiency of the program
- Meet with Landlords, tenants, management firms, and related parties
- Obtain and process client information and transactions in compliance with the Federal HUD rules and regulations
- Overseeing the process of site assessments for potential participants
- Include outreach counseling
- Coordinate with owners and management with landlord packages
- Conduct workshops for the participant in the Mobility Housing Choice Program
- Strong interpersonal skills, organizational, and quantitative skills.
Project Assistant
01.2016 - 11.2018
- Perform exceptionally difficult and more responsible analytical and specialized community-based and administrative functions
- Responsible for coordinating, monitoring and or implementing HUD policies and procedures in order to perform analyses and review of Section8 clients to ensure that the City’s customer service mandates are met
- Required to assist with preparing reports, charts and other analysis for purpose of tracking and monitoring income adjustment, family composition and other changes and modifications that may alter client subsidy
- Responsible to work with others units within the Department of Tenant Resources and other Divisions within HPD in order to ensure a smooth workflow.
Case Manager
07.2010 - 01.2016
- Process initial voucher applications and screening eligibility determination
- Data entry into Section 8 database
- Assist with client briefings
- HAP generation, rent calculations, file preparation, annual interim certifications
- Processing rent increase, moves and portability
- General communication with clients and landlords via telephone, mail, and email as needed in off -site meetings
- Performing functions in accordance with HUD rules and regulations as well as general Section 8 practices and procedures
- Assist in preparing reports, charts and other analysis for purpose of tracking and monitoring income adjustments, family composition and other changes and modifications that may alter client’s subsidy.
Real Property Manager Level II
08.2007 - 07.2010
- Managed commercial, industrial, and residential real estate properties for clients
- Discussed terms for providing management services and drafted agreements stipulating the extent of management responsibilities services to be performed and costs for services
- Employed services of security, maintenance, upkeep and reconditioning of property and groundskeeping personnel if required
- Contacted utility companies to arrange for transfer of services for the tenant
- Obtain supplies and equipment for use on leased properties
- Made preparation of financial statements and reported on the status of properties, such as occupancy rates and dates of expiration of leases
- Assisted with the eviction of tenants
- Supervised superintendent, handymen, security guards, employees, scheduled work hours, resolved conflicts, and determined salaries.
Special Enforcement Unit, Real Property Manager
10.2002 - 08.2007
- Managed and oversaw operations, maintenance, administration, and improvement of commercial, industrial and residential properties
- Investigated complaints, disturbances, and violations, and resolve problems, following management rules and regulations
- Relocated 200 families and 100 businesses displaced by fires and natural disasters, which included conducting client intakes, communicating benefits, rules & regulations, relocating families into temporary housing, and managing the property’s repairs so that the families and businesses could return
- Assist & recommend strategic planning to obtain permanent housing
- Conduct housing surveys, site visits & inspections of hotel rooms
- Refer clients for termination of benefits
Education
Bachelor of Arts -
John Jay College of Criminal Justice
Skills
- Technical Skills
- Interpersonal Skills
- Stakeholder Engagement
- Time Management
- Conflict Resolution
- Problem Solving
- Compliance
- Cross-Functional Collaboration
- Client Service Delivery
- Microsoft Office (Teams, Word, PowerPoint, Excel)
- Emphasys Elite
- Oracle Business Intelligence Enterprise Edition (OBIEE)
- Internal Software Databases
- Effective Communication
- Interviewing
- Training Method Development
- Employee Interviewing
- Creative Solution Development
- Survey Management
- Simulation Leadership
- Program Monitoring and Tracking
- Group Discussion Facilitation
- Virtual Learning Management
- Emotional Support
- Improvement Strategies
- Spreadsheet Management
- Building Materials
- Critical Thinking
- Work Coordination
Timeline
Property Owner Liaison/Housing Development Specialist
NYC Department of, Preservation and Development
07.2018 - Current
Project Assistant
01.2016 - 11.2018
Case Manager
07.2010 - 01.2016
Real Property Manager Level II
08.2007 - 07.2010
Special Enforcement Unit, Real Property Manager
10.2002 - 08.2007
Bachelor of Arts -
John Jay College of Criminal Justice
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