Summary
Overview
Work History
Education
Skills
Timeline
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Tracy Michele Power

San Marcos,United States

Summary

Energetic customer service manager. Experience with HR (Human Resources) onboarding and training new employees. Focused on assisting office staff and customers and identifying opportunities for improvement. Enjoyment of being the first person that represents that company.

Overview

12
12
years of professional experience

Work History

Office Manager

Sanderling Waldorf School
Vista, CA
08.2019 - 06.2024
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • HR. Onboarded new employees by having them fill out I-9s, verified eligibility to work in the US. Instructed them where to go to get their Live Scan. Introduced them to the app they use to log in their hours.
  • Assisted teachers when they were running late.
  • Provided administrative support to management team including preparing reports and presentations.
  • Ordered supplies for the Janitor and teachers when needed
  • Organized the fire drills
  • Helped with the organization of donations to the Private School which is Non Porfit

Administrative Assistant

Sodexo Food Service
San Marcos, CA
09.2016 - 05.2019
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Assisted the Accountant by creating Excel Spreadsheets for each store's daily sales.
  • Compiled and entered data into various databases to ensure accuracy and completeness.

Informational Specialist

Carlsbad Chamber of Commerce
Carlsbad, CA
10.2012 - 08.2015
  • Provided technical support for customers in resolving complex issues.
  • Created training materials for new hires on the company's procedures and policies.
  • Provided great communication for clients
  • Assisted in the organization and planning of events to promote business
  • Used financial accounting or spreadsheet software to calculate revenue, sales and expenses

Education

Associate of Arts - Communication

Mesa College
San Diego
03-1997

Skills

  • Staff hiring
  • Operations Management
  • Billing
  • Compliance Monitoring
  • Workforce Management
  • Team Supervision

Timeline

Office Manager

Sanderling Waldorf School
08.2019 - 06.2024

Administrative Assistant

Sodexo Food Service
09.2016 - 05.2019

Informational Specialist

Carlsbad Chamber of Commerce
10.2012 - 08.2015

Associate of Arts - Communication

Mesa College

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Tracy Michele Power