Hi, I’m
Tracy Milina
Galveston,TX
Summary
Accomplished and dynamic professional with extensive experience in conceptualizing and implementing innovative process improvement strategies to drive performance optimization. Executive individual with acute business acumen and history in strategic partnerships, change management, and latest systems execution; excels at streamlining processes to achieve objectives with operational excellence. Experienced with leading operational transformation initiatives and revolutionizing processes. Adept at liaising with stakeholders, structuring/communicating change agenda, and facilitating business leadership in revamping business administration. Well-versed in nurturing and maintaining robust relations at all corporate levels.
Overview
20
years of professional experience
1
Certification
Work History
American National Insurance
Vice President Life, Annuities and Health Support
01.2022 - Current
Job overview
- Collaborates with senior management to develop strategic initiatives and long term goals
- Cultivates company-wide culture of innovation and collaboration, member of Innovation Council and ACE culture Council
- Oversees business-wide changes to modernize procedures and organization, including agile transformation initiatives
- Establishes and maintains strong relationships with customers, vendors and strategic partners
American National Insurance
Vice President, Health Administration
01.2014 - 01.2022
Job overview
- Including following operational areas: customer service, billing, policy service, licensing, commissions, worksite administration, TPA administration, systems support, new business, and underwriting
- Participated as working member of new product development team and as Internal Control Council Member over all SOX controls for Health Administration
- Devised and presented business plans and forecasts to board of directors
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations
American National Insurance
Assistant Vice President, Health Administration
01.2010 - 01.2014
Job overview
- Including following operational areas: customer service, billing, policy service, licensing, commissions, worksite administration, TPA administration, systems support.
- Created and implemented budget and resource allocation plans to achieve cost-effectiveness and efficiency
- Communicated with leadership teams to assist with administrative initiatives and decisions and attended weekly meetings to support policy changes
- Attended weekly meetings and special sessions of Leadership and Executive Leadership Teams and contributed to major administrative initiatives, policies and decisions
American National Insurance
Division Manager, Health Client Services
01.2003 - 01.2010
Job overview
- Supervised daily planning, coordination and administration for division operations
- Exercised independent judgment in onboarding, training and motivating division staff to maximize performance
- Handled escalated complaints involving division operations and work of personnel under supervision
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems
Education
LeTourneau UniversityLongview, TX
Bachelor of Business Administration from Business Administration
12.2010
Skills
- Innovation
- Problem Solving
- Operations Management
- Collaboration
- Strategic Planning & Execution
- Client Relationship Management
- Process Improvement
- Leadership Development
Favorite quote
There is a better way for everything, find it! ~ author unknown
Certification
Fellow, Life Management Institute
Timeline
Vice President Life, Annuities and Health Support
American National Insurance
01.2022 - Current
Vice President, Health Administration
American National Insurance
01.2014 - 01.2022
Assistant Vice President, Health Administration
American National Insurance
01.2010 - 01.2014
Division Manager, Health Client Services
American National Insurance
01.2003 - 01.2010
LeTourneau University
Bachelor of Business Administration from Business Administration
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