Tracy N. Molden
Texarkana,TX
Summary
/ IT MANAGEMENT | TECHNOLOGY LEADER Seasoned IT professional with a track record of Successfully Optimizing Technology Capabilities to Meet Business Requirements in large healthcare organizations Scope of Responsibility Governance & Budgetary Responsibility ($42M) for 142 Healthcare facilities in 21 states Focused Operational Excellence – minimization to patient care through reduction of incidents and reduction in downtime Plan & Manage Multiple Projects & Operating Budgets (10’s of $Millions each) Oversight & Governance for Outsourced IT Operations Environment Insightful Information Technology Manager with [Number] years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
26
26
years of professional experience
1
1
Certification
Work History
System Manager
Catholic Health Initiatives/CommonSpirit Health
09.2014 - Current
- CarePack)
- Focus on minimizing service and availability disruptions to our applications, for the benefit of our healthcare providers and their patients
- Provide continual improvements to monitoring and identifying areas for service improvements working closely with our Product Management and Engineering partners to review and address
- Manage cross-functional operational support teams across various CommonSpirit application services
- Lead process standardization and the implementation of IT best practices within the Application Services team
- Provide operational guidance to influence adherence to the IT organizational goals and objectives.
National System Manager
- Clinical and Administrative Applications
- Ensure end-to-end Service Delivery, Service Quality and portfolio lifecycle management of ITS Core Platforms and Vendor Providers
- Manage cross-functional operations and project requirements between the various CHI Application Services internal and external teams
- Leads process standardization and the implementation of IT best practices within the Application Services team
- Provides operational guidance to influence adherence to the IT organizational goals and objectives
- Manage 3 teams, 17 service lines and over 300 clinical and ancillary applications (lab, cardiology, neurology, dietary, sleep lab, ambulatory and acute EHRs).
National Manager
Accenture
- Core Clinical Platforms (Cerner, Allscripts, Epic, MediTech, Dragon/M
- Modal and Pharmacy)
- Liaison with Platform Governance (Platform VP’s, RCMIO’s, RCNIO’s)
- Ensured end-to-end Service Delivery, Service Quality and Lifecycle management of ITS Core Platforms and Vendor Providers
- Provided operational guidance to influence adherence to the IT organizational goals and objectives
- Managed the implementation, optimization and stabilization of demand gathered requirements across CHI ITSD cross-functional applications services including acute, ambulatory, revenue cycle, testing, training, infrastructure and security
- Manage $142M annual budget.
Review Solution Architect
Record Digitization & Clinical
07.2014 - 09.2014
Project Manager
Accenture
- Establish an integrated consulting, technology, analytic and BPO offering that compliments or replaces existing vendors, systems and processes to deliver increased risk adjustment revenues for clients and long-term program management, analytics as a service and outsourcing revenues for Accenture
- Responsible for creating all BPO processes for the following BPO services; Medical Record Retrieval, Scanning, Clinical Review and Provider/Member Outreach
- Create competitor landscape analysis for Risk Adjustment operational vendors
- Manage BPO project work plan and ensure alignment with the Analytics project team timeline
- Assist in the overall development of the program cadence and infrastructure setup
- Provide bi-monthly updates for Steering Committee members
- Responsible for reviewing business case actuals, resources hitting above or below plan and updating financial system accordingly.
Test Lead
Highmark/Alleghany Health Network, AHN
05.2014 - 06.2014
- AHN requested Accenture to provide management level consulting expertise to assist them with integrated testing preparation
- Key accomplishments during the five-week duration consisted of:
- Assisted the client Testing Coordinator with the modification/creation of integrated test scripts
- Mentored the Testing Coordinator in regard to testing processes, strategies, resource staffing, test script creation and testing logistics
- Reviewed the client’s Test Strategy and provided extensive feedback/modification which was provided to the Project Director for sign off
- Provided a testing staffing estimator tool to allow the client to determine how many testers would be required based on the number of scripts being tested and project timeline
- Provided the client common testing roles/responsibilities documentation
- Provided the client with sample testing timelines to provide guidance on standard timelines seen
- Reduced the total number of integrated test scripts by 49% at the request of the Project Director.
Program/Project Manager
Accenture, IDH Health Management
09.2013 - 03.2014
- Responsible for working with the Health Management program director to develop and build the Asset Repository for Accenture’s Health Management practice
- The purpose is to provide Health Management (HM) engagements with a collection of proven, reusable templates and sample deliverables to enable project teams to follow a standard approach to HM engagements and support that includes best practices and lessons learned from our HM portfolio of work and Subject Matter Experts (SME)
- Developed 14 sub-offering toolkits containing approximately 445 assets
- Redesigned the Health Management offering website which generated 194% more hits than the 2nd place offering and 372% more than the 3rd
- Coordinated client deliverable collection on a global perspective (NA/EALA/APAC) from all applicable Health Management clients and identified Accenture SMEs
- Identified applicable deliverables for specified toolkits, (i.e
- Chronic Condition Management, Wellness and Prevention, Readmissions Prevention and Transitions in Care, Risk Score Accuracy, CMS Stars, Patient Navigation, Predictive Analytics, Utilization Management, etc.) to ensure the toolkits we develop are representative of the work that we as an organization are doing and are beneficial to all our NA/EALA/APAC Health Management resources
- Presented toolkits on the quarterly Health Management All Hands meeting
- Updated and created Health Management Sales materials for all identified HM sub-offerings.
Workforce Development Lead
Accenture - Internal, Clinical Solutions
02.2013 - 08.2013
- Assist the Skill Building Manager on the new workforce modeling and staffing and aid the Asset lead in creating FY13 Testing Assets
- Provided weekly and monthly resource staffing updates for both onshore and offshore resources to Workforce manager
- Assisted in identifying resources that are eligible for re-skilling and assist with moving them through the Epic Shadow program
- Organized and led quarterly Epic Shadow program call
- Assisted in creation of the Boston Based workforce; identifying potential demand and identifying resources to fill said demand
- Completed training invoices for Epic certified resources; identify and resolve inaccuracies and submit to appropriate company leadership.
Revenue Cycle Project Manager
Accenture, Partners Healthcare System
08.2012 - 02.2013
Test Lead
Accenture, US Strategy Clinical Solutions
12.2011 - 08.2012
Revenue Cycle Manager
Accenture, JPS Health Network
10.2010 - 09.2011
Clinical Project Manager
Accenture, Stanford Hospital and Clinics
05.2010 - 10.2010
Clinical Project Manager
Accenture, Stanford Hospital and Clinics
07.2009 - 01.2010
Transformation Consultant
Accenture, Spectrum Health
03.2009 - 05.2009
Clinical Project Manager
Accenture, Stanford Hospital and Clinics
10.2008 - 03.2009
Revenue Cycle Manager
Accenture, Baylor College of Medicine
01.2008 - 09.2008
Business Systems Application Analyst
The Children's Hospital of Denver
03.2007 - 01.2008
ADT Team Lead
ACS-Affiliated Computer Services
05.2006 - 03.2007
Prelude Application Analyst
Exempla Healthcare, ADT
05.2005 - 05.2006
Patient Access Supervisor
Centura Healthcare
06.1997 - 05.2005
Education
BS - Computer Information Systems
Metropolitan State University of Denver
Skills
EMR Applications:
- Epic
- Cerner
- Allscripts
- MediTech
- MosaiQ
- MetriQ
- EClinicalWorks
- Paragon
- Dragon
- Service Quality & Lifecycle Management
- Management of Vendor Outsourcing
- Core Competencies:
- Oversee Outsourced IT Operations Infrastructure & Governance Teams
- Liaison to Business Leaders for Exceptional Service Delivery
- Train and Manage Operational Teams and Technical Support
- SME in Clinical Service Lines, Project Management and Resource Management
- Leadership Strengths:
- Trusted, Influential Leader and Contributor to Quality, Best Practices
- Exemplify Core Values of Integrity, Accountability, and Prodigious Work Ethic
- Inspire, Motivate and Foster Collaboration between all Business Units & Clients
- Seeking a leadership position that will capitalize on my ability to manage IT Service Lines while aligning technology requirements, system implementation and infrastructure support within stringent financial and regulatory constraints
Certification
ITIL v3
CHI Organizational Change Agent Training (40 hrs.)
Healthcare Industry Fundamentals Certification (Accenture)
Epic ADT
Epic Prelude
Microsoft Project Certification
DBA Certification
Timeline
System Manager
Catholic Health Initiatives/CommonSpirit Health
09.2014 - Current
Review Solution Architect
Record Digitization & Clinical
07.2014 - 09.2014
Test Lead
Highmark/Alleghany Health Network, AHN
05.2014 - 06.2014
Program/Project Manager
Accenture, IDH Health Management
09.2013 - 03.2014
Workforce Development Lead
Accenture - Internal, Clinical Solutions
02.2013 - 08.2013
Revenue Cycle Project Manager
Accenture, Partners Healthcare System
08.2012 - 02.2013
Test Lead
Accenture, US Strategy Clinical Solutions
12.2011 - 08.2012
Revenue Cycle Manager
Accenture, JPS Health Network
10.2010 - 09.2011
Clinical Project Manager
Accenture, Stanford Hospital and Clinics
05.2010 - 10.2010
Clinical Project Manager
Accenture, Stanford Hospital and Clinics
07.2009 - 01.2010
Transformation Consultant
Accenture, Spectrum Health
03.2009 - 05.2009
Clinical Project Manager
Accenture, Stanford Hospital and Clinics
10.2008 - 03.2009
Revenue Cycle Manager
Accenture, Baylor College of Medicine
01.2008 - 09.2008
Business Systems Application Analyst
The Children's Hospital of Denver
03.2007 - 01.2008
ADT Team Lead
ACS-Affiliated Computer Services
05.2006 - 03.2007
Prelude Application Analyst
Exempla Healthcare, ADT
05.2005 - 05.2006
Patient Access Supervisor
Centura Healthcare
06.1997 - 05.2005
National System Manager
National Manager
Accenture
Project Manager
Accenture
BS - Computer Information Systems
Metropolitan State University of Denver
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