Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Tracy P Ruiz

Tracy P Ruiz

Customer Support Service, Data Entry,
Reading,PA

Summary

Dynamic professional with a proven track record in customer relationship management and sales, honed at Xfinity Comcast. Skilled in CRM software and possessing strong negotiation skills, I excel in acquiring and retaining customers through empathetic engagement and strategic sales techniques. Achieved a significant increase in customer satisfaction and sales metrics, demonstrating a goal-oriented mindset and sales proficiency. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

25
25

40 Years of professional experience

Work History

Heath Home Aide

Maria Perez
03.2004 - 08.2018

Helped patient with personal hygiene. Cooked and cleaned for patient. Took patient to pay bills and grocery shopping. Cleaned and wrapped patients wounds.

  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.

Customer Account Executive

Xfinity Comcast
Reading, PA
06.1994 - 02.2004
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Administrative Executive

Santi & Sons
Reading, PA
02.1994 - 06.1994
  • Collected data, input records, and protected electronic files.
  • Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
  • Oversaw inventory management, maintaining optimal supply levels while minimizing waste and unnecessary expenses.
  • Reduced operational costs with thorough budget analysis and expense tracking, optimizing resource allocation.
  • Scheduled appointments and meetings, organized materials and prepared rooms.
  • Managed special projects as assigned; delivered results within established deadlines while meeting objectives.
  • Managed high-level executive calendars, prioritizing appointments and meetings to optimize time management.
  • Implemented document management system that streamlined filing processes and facilitated easy retrieval of information.
  • Developed comprehensive filing system, enabling quicker access to critical documents and reducing misplacement incidents.
  • Improved data accuracy in internal databases by overseeing meticulous data entry and verification project.
  • Streamlined invoice processing, implementing automated system that reduced payment delays and improved vendor relations.
  • Coordinated travel arrangements for executive team, ensuring seamless logistics for international and domestic trips.
  • Streamlined internal communication by introducing centralized information sharing platform, enhancing team collaboration.
  • Led, directed, managed and mentored [Number] administrative staff members.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Kept operations in compliance with [Type] regulations by developing and directing effective internal systems.
  • Trained employees in company and regulatory compliance requirements to promote conformance.
  • Prepared budgets with forecasts and projections.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Answered high volume of phone calls and email inquiries.
  • Filed paperwork and organized computer-based information.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Took notes and dictation at meetings.
  • Screened personal and business calls and directed to appropriate party.

Education

N/A - Algebra 1 & 2 Business Communication,

Reading Area Community College
Reading, PA

High School Dipolma - Cosmetology

Jane Addams Vocational High School
The Bronx, NY
06.1984

Skills

  • Strong negotiation skills
  • Empathy and patience
  • Goal-oriented mindset
  • Sales proficiency
  • CRM software proficiency
  • Product and service expertise
  • Up-selling techniques
  • Cross-selling proficiency
  • Acquiring and retaining customers
  • Goals and performance
  • Sales strategy
  • Operations
  • Sales expertise
  • Upselling strategies
  • Service promotions

Languages

English and Spanish
Full Professional
English
Full Professional
Spanish
Full Professional

Timeline

Heath Home Aide

Maria Perez
03.2004 - 08.2018

Customer Account Executive

Xfinity Comcast
06.1994 - 02.2004

Administrative Executive

Santi & Sons
02.1994 - 06.1994

N/A - Algebra 1 & 2 Business Communication,

Reading Area Community College

High School Dipolma - Cosmetology

Jane Addams Vocational High School
Tracy P RuizCustomer Support Service, Data Entry,