Tracy T. Gore
Triangle,Virginia
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
28
28
years of professional experience
1
1
Certification
Work History
IS Manager, Technical Integration
Inova Health System
04.2019 - Current
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Evaluated and adopted new technologies to address changing industry needs.
- Onboarded new employees with training and new hire documentation.
- Investigated system issues and implemented resolutions to reduce downtime.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
Manager Field Service Techs/Interim Manager
Inova Health System
01.2017 - 04.2019
- Experienced hands-on leader, mentor and instructor of 48 highly skilled professionals in the areas of project management, technical integration and configuration management that support the mission of INOVA Health through IT services and delivery
- Accomplishments and Duties:
- Collaborates with healthcare team members and actively participates with interdisciplinary teams and committees to deliver highly functional enterprise systems
- Review and update site construction plans for new facility buildouts
- Developed and maintain strong working relationships with Executive Leadership at INOVA Healthcare Facilities
- Demonstrates knowledge of budget management through creation of cost estimates and project reporting trends quarterly
- The reports are utilized to identify areas of potential costs savings
- Coordinate requirement meetings with INOVA healthcare professional and managers to provide systems that meet user needs
- Identify areas of concern to reduce the risk of improper installation of hardware equipment thereby saving the corporation expenditures on rework
- Ensure escalated service requests & SLA’s are resolved in a timely manner
- Recommend, specify and manage the development of site configurations and installations
- Cultivate and improve technical processes and procedures.
Regional Information Technology Manager
INOVA Health Systems, Falls Church
01.2007 - 01.2017
- Responsible for the overall direction of deployment of all new systems, hardware and installations of IT products at designated INOVA facilities
- Accomplishments and Duties:
- Successfully directed deployment of EPIC Systems at designated INOVA facilities on time and under budget
- Direct deployment of new Windows servers at multiple INOVA sites
- Execute INOVA IT Strategic Plan at all assigned facilities
- Ensure resolution of assigned tickets at all assigned hospitals and offices
- Attend Executive Management meetings and provide performance measurements to Executive Leadership
- Leverage IT resources to support over 40+ facilities
- Professional Experience Continued
- Coordinate implementation of software, hardware and infrastructure at all assigned sites
- Provide guidance to vendors and contractors on special projects
- Generate after action reports on special projects and system implementations
- Assign special projects and tasks to staff
- Conduct bi-weekly meetings with staff to track performance goals measurements
- Complete yearly reviews of assigned IT resources
- Responsible for the day-to-day management of IT staff at designated INOVA facilities
- Monitor production and performance of INOVA IT resources at all assigned sites.
Manager, IT Voice Service and Support
INOVA Health System
01.2004 - 01.2007
Telecommunications Analyst
Inova Health System
11.2002 - 01.2004
Patient Account Team Lead
Inova Health System
04.2001 - 11.2001
Supervisor of Telecommunications
Inova Health System
01.1996 - 01.2001
Education
Healthcare Administration
Champlain College
2024
Bachelor of Arts - Music Education
Norfolk State University
Norfolk, VA1990
Skills
- Technological Integration
- Budgeting
- Equipment Management
- Scheduling
- Quality Assurance Standards
- Functional Requirements Understanding
Certification
ITIL v3
Timeline
IS Manager, Technical Integration
Inova Health System
04.2019 - Current
Manager Field Service Techs/Interim Manager
Inova Health System
01.2017 - 04.2019
Regional Information Technology Manager
INOVA Health Systems, Falls Church
01.2007 - 01.2017
Manager, IT Voice Service and Support
INOVA Health System
01.2004 - 01.2007
Telecommunications Analyst
Inova Health System
11.2002 - 01.2004
Patient Account Team Lead
Inova Health System
04.2001 - 11.2001
Supervisor of Telecommunications
Inova Health System
01.1996 - 01.2001
Healthcare Administration
Champlain College
Bachelor of Arts - Music Education
Norfolk State University
Similar Profiles
KOSHAN G WIJDANKOSHAN G WIJDAN
Business Analyst at Inova Health SystemBusiness Analyst at Inova Health System
Yvette BannisterYvette Bannister
Revenue Cycle Performance and Quality Supervisor at Inova Health SystemRevenue Cycle Performance and Quality Supervisor at Inova Health System
Monica P. PohlMonica P. Pohl
Financial Specialist II/ Float FS II at Inova Health SystemFinancial Specialist II/ Float FS II at Inova Health System
Loretta KusiLoretta Kusi
Clinical Technician II at Inova Health SystemClinical Technician II at Inova Health System
Michel Sajous Jr.Michel Sajous Jr.
Security Administrator/Program Security Rep. at System High CorporationSecurity Administrator/Program Security Rep. at System High Corporation