Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
BusinessDevelopmentManager

Tracy Byers

Columbus,OH

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Store Manager

T-Mobile
05.2017 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.

Retail Sales Agent

T-Mobile
07.2013 - 05.2017
  • Increased sales by providing exceptional customer service and product knowledge.
  • Conducted weekly merchandise audits to ensure proper pricing and accurate inventory counts.
  • Upsold additional items to customers through knowledgeable recommendations and personalized suggestions.
  • Built rapport with clients through effective communication skills, fostering long-lasting relationships.
  • Collaborated with team members to achieve overall store sales goals and provide excellent customer experiences.
  • Utilized point-of-sale systems proficiently, streamlining checkout processes for improved efficiency.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Pharmacy Technician

OSU Medical Center
03.2004 - 04.2014
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
  • Coordinated verification and filling of more than 600 daily prescriptions in high-volume Hospital pharmacy environment.

Sales Associate

Macys Department Store
05.2008 - 05.2013
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

Team Leader, Logistics

FedEx
09.1996 - 03.2004
  • Contributed to the overall success of the organization by applying effective leadership skills and constantly striving for excellence within the logistics department.
  • Organized and led team meetings to discuss progress, reinforce company values, and address any concerns or areas needing improvement.
  • Mentored new hires on best practices in logistics operations, fostering an environment conducive to professional growth and development.
  • Managed a diverse team, ensuring clear communication and collaboration for successful project completion.

Education

High School Diploma -

Eastmoor High School
06-1981

Skills

  • Customer Service Management
  • Problem-Solving
  • Multitasking and Organization
  • Training and mentoring
  • Team Leadership
  • Inventory Management
  • Employee Training
  • Recruitment and hiring
  • Goals and performance
  • Policies and Procedures
  • Documentation And Reporting
  • Retail Sales Techniques
  • Customer service
  • Problem-solving
  • Customer relations
  • Store merchandising
  • Inventory management
  • Team leadership
  • Inventory control
  • Employee training
  • Friendly and positive
  • Outstanding communication skills
  • Cash management
  • Retail inventory management
  • Shift scheduling
  • Multitasking and organization
  • Store operations
  • Store opening and closing
  • Team leadership and coaching
  • Supply ordering
  • Policies and procedures
  • Sales expertise
  • Employee scheduling
  • Operations
  • Order management
  • Sales professional
  • Product merchandising
  • Retail sales techniques
  • Loss prevention
  • Verbal and written communication
  • Team building

Certification

  • IV/Admixture Certification Course for Pharmacy Technicians - Various Accredited Providers.
  • Veterinary Pharmacy Training Program for Technicians – Various Accredited Providers.
  • Licensed Pharmacy Technician - State Boards of Pharmacy.
  • Inventory Management in the Community Setting; Specialized Skills Series for Techs– National Healthcareer Association.
  • Advanced Certified Pharmacy Technician (CPhT-Adv) - Pharmacy Technician Certification Board (PTCB).
  • Community Pharmacy-Based Point-of-Care Testing Certificate – National Association of Chain Drug Stores Foundation.
  • Compounding Essentials for Pharmacist and Technicians – Professional Compounding Centers of America.
  • Forklift Certification

Languages

English
Native or Bilingual

Timeline

Store Manager

T-Mobile
05.2017 - Current

Retail Sales Agent

T-Mobile
07.2013 - 05.2017

Sales Associate

Macys Department Store
05.2008 - 05.2013

Pharmacy Technician

OSU Medical Center
03.2004 - 04.2014

Team Leader, Logistics

FedEx
09.1996 - 03.2004

High School Diploma -

Eastmoor High School

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Tracy Byers