Tracy Y Vera Melgar
Chula Vista,CA
Summary
Experienced Security Shift Lead with a strong record of effectively leading shifts and managing team dynamics. Skillfully coordinates daily operations for seamless transitions between shifts. Demonstrates exceptional leadership and problem-solving abilities, resulting in consistently high productivity and morale levels. Adept at maintaining a safe and secure environment while fostering a positive work culture.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Lead
Securitas Inc.
04.2018 - Current
- Communicate with security team using two-way radios and mobile phones.
- Ensured proper functioning of security equipment by performing routine checks.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Monitored employee performance, providing constructive feedback and coaching as needed to support professional growth and skill development.
- Conducted detailed incident reports contributing valuable insights for management review and analysis.
- Maintained a safe environment for staff and visitors through diligent monitoring of surveillance systems.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Answered alarms, investigated disturbances, and contacted law enforcement if necessary.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
Security Guard
Securitas Inc.
04.2018 - Current
- Checked and verified credentials prior to granting facility access and prevented unauthorized access by enforcing strict entrance policies.
- Issued access cards to authorized facility personnel for access point monitoring.
- Maintained guard house cleanliness and organization to avoid unnecessary work delays due to inefficient layouts of hazards.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling and monitoring property by vehicle or by foot.
- Acted as deterrent to prevent criminal actions and investigated suspicious activities to maintain security of premises.
- Recorded observations and occurrences in detail of all security breaches and investigations to complete and submit incident reports.
Crew member
Shake Shack
11.2017 - 02.2018
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained many areas of restaurant to promote clean image.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
Cashier/Server
Regents Pizzeria
12.2016 - 01.2017
- Wipe tables
- Restock(utensils, cups, condiments)
- Serve tables(taking food to customers)
- Check restrooms every hour(toilet paper, paper towels, soap,.etc
- Memorize the menu(ingredients in each food item)
- Remember which pizza or soup of the day was or was not being served daily
- Making sure customers were satisfied with their orders
- Close restaurant(stacking chairs, making pizza boxes for next day, storing condiments, etc)
Secretary Assistant
Turning the Hearts Center
11.2015 - 01.2016
- Use phone(receiving, making and transferring calls)
- Schedule appointments for secretary
- Learned to use the printer
- Learned to use fax machine
- File paperwork
- Greet clients when walking in
- Keep the office clean
- Participated in a christmas event for low income families, gifting toys
- Organized and restocked tables for each group of parents walking in
Education
High school diploma -
Educational Cultural Complex
San Diego, CA06.2021
Skills
- Access control
- First aid and CPR
- Surveillance systems
- Integrity and professionalism
- Reliability
- Verbal and written communication
- Workplace safety
- Customer service
- Teamwork and collaboration
- Organization
- Keyboarding skills
- Appointment scheduling
Certification
Security Guard Card, 03/01/18, 03/01/26
Willing To Relocate
- San Ysidro, CA
- San Diego, CA
- Chula Vista, CA
Personal Information
Authorized To Work: US
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Shift Lead
Securitas Inc.
04.2018 - Current
Security Guard
Securitas Inc.
04.2018 - Current
Crew member
Shake Shack
11.2017 - 02.2018
Cashier/Server
Regents Pizzeria
12.2016 - 01.2017
Secretary Assistant
Turning the Hearts Center
11.2015 - 01.2016
High school diploma -
Educational Cultural Complex
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