Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tradarrius Buckmon

Florence

Summary

I am a spirited individual well-versed in overseeing front desk operations in a fast-paced office environment. Skilled in developing customer service standards, streamlining workflow processes, and proactively managing daily operations. I possess the knowledge in handling customer inquiries and complaints, while leading a team of employees. Adept in leveraging strong problem-solving, organizational, and communication skills to optimize operational efficiency and customer satisfaction.

Overview

7
7
years of professional experience

Work History

Director of Front Office

Renaissance Shoals Resort and Spa
03.2025 - Current
  • Strategized with team on new processes and actively shared ideas, opinions and suggestions to improve environment and hotel experience.
  • Spearheaded training programs to enhance employee skill sets and improve overall productivity levels within the department.
  • Developed front-office programs that boosted morale and encouraged team to deliver exceptional service and cost control.
  • Streamlined front office operations by implementing efficient systems and processes.
  • Collaborated closely with other department heads to ensure seamless coordination of guest services across all areas of the hotel.

Assistant Front Office Manager

Renaissance Shoals Resort and Spa
12.2023 - Current
  • Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
  • Balanced daily cash transactions, accurately maintaining financial records for the front office department.
  • Implemented new procedures for handling guest complaints, resulting in increased customer satisfaction ratings.
  • Enhanced guest satisfaction by efficiently managing front office tasks and addressing customer concerns promptly.

Front Office Supervisor

Marriott Shoals Hotel and Spa
03.2022 - Current
  • Organized daily workloads for front office team members to ensure efficient operations.
  • Resolved customer complaints in a timely manner.
  • Maintained accurate records of all transactions.
  • Developed strategies to increase customer satisfaction levels through improved service delivery standards.
  • Supervised staff members, providing guidance and support when needed.
  • Provided excellent customer service to guests and visitors.
  • Managed front desk operations, including check-in and check-out procedures and guest services.

Dispatcher

Certified Alarm Company
07.2020 - 03.2022
  • Managed data entry and documentation for deliveries.
  • Assigned loads to drivers based on designated routes and driver location.
  • Oversaw dispatch activities and enforced compliance with laws and regulations.
  • Assisted in training new staff members on dispatcher duties and responsibilities.
  • Proficiently used computer systems for data entry, tracking, and managing of driver information.
  • Monitored routes and locations to verify timely services and accurate information.
  • Efficiently handled all incoming calls from customers inquiring about services or shipment status.
  • Provided timely updates on order status and delivery times to customers and drivers.

Front Desk Associate

Residence Inn Hotel
04.2018 - 11.2021
  • Managed reservations via online booking system or direct phone contact with customers.
  • Tracked guest preferences from previous stays for improved future experiences.
  • Performed administrative duties such as data entry, document scanning, photocopying.
  • Developed strong relationships with guests through attentive listening and effective communication.
  • Maintained cleanliness of the front desk area and lobby for a welcoming atmosphere.
  • Provided exceptional customer service by responding promptly to guest inquiries and requests.
  • Answered phone professionally and courteously and used proper phone greeting techniques.

Education

High School Diploma -

Florence High School
Florence, AL
05-2016

Skills

  • Staff Supervision
  • Senior Leadership Support
  • Exceptional Customer Support
  • Conflict Management
  • Oral and Writing Communication
  • Office Management Software
  • Employee Relationships
  • Front office operations
  • Staff training and development

Timeline

Director of Front Office

Renaissance Shoals Resort and Spa
03.2025 - Current

Assistant Front Office Manager

Renaissance Shoals Resort and Spa
12.2023 - Current

Front Office Supervisor

Marriott Shoals Hotel and Spa
03.2022 - Current

Dispatcher

Certified Alarm Company
07.2020 - 03.2022

Front Desk Associate

Residence Inn Hotel
04.2018 - 11.2021

High School Diploma -

Florence High School

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