Tradarrius Buckmon
Florence
Summary
I am a spirited individual well-versed in overseeing front desk operations in a fast-paced office environment. Skilled in developing customer service standards, streamlining workflow processes, and proactively managing daily operations. I possess the knowledge in handling customer inquiries and complaints, while leading a team of employees. Adept in leveraging strong problem-solving, organizational, and communication skills to optimize operational efficiency and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Director of Front Office
Renaissance Shoals Resort and Spa
Florence, AL
03.2025 - Current
- Strategized with team on new processes and actively shared ideas, opinions and suggestions to improve environment and hotel experience.
- Spearheaded training programs to enhance employee skill sets and improve overall productivity levels within the department.
- Developed front-office programs that boosted morale and encouraged team to deliver exceptional service and cost control.
- Streamlined front office operations by implementing efficient systems and processes.
- Collaborated closely with other department heads to ensure seamless coordination of guest services across all areas of the hotel.
Assistant Front Office Manager
Renaissance Shoals Resort and Spa
Florence, AL
12.2023 - Current
- Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
- Balanced daily cash transactions, accurately maintaining financial records for the front office department.
- Implemented new procedures for handling guest complaints, resulting in increased customer satisfaction ratings.
- Enhanced guest satisfaction by efficiently managing front office tasks and addressing customer concerns promptly.
Front Office Supervisor
Marriott Shoals Hotel and Spa
Florence, AL
03.2022 - Current
- Organized daily workloads for front office team members to ensure efficient operations.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of all transactions.
- Developed strategies to increase customer satisfaction levels through improved service delivery standards.
- Supervised staff members, providing guidance and support when needed.
- Provided excellent customer service to guests and visitors.
- Managed front desk operations, including check-in and check-out procedures and guest services.
Dispatcher
Certified Alarm Company
Sheffield, AL
07.2020 - 03.2022
- Managed data entry and documentation for deliveries.
- Assigned loads to drivers based on designated routes and driver location.
- Oversaw dispatch activities and enforced compliance with laws and regulations.
- Assisted in training new staff members on dispatcher duties and responsibilities.
- Proficiently used computer systems for data entry, tracking, and managing of driver information.
- Monitored routes and locations to verify timely services and accurate information.
- Efficiently handled all incoming calls from customers inquiring about services or shipment status.
- Provided timely updates on order status and delivery times to customers and drivers.
Front Desk Associate
Residence Inn Hotel
Florence, AL
04.2018 - 11.2021
- Managed reservations via online booking system or direct phone contact with customers.
- Tracked guest preferences from previous stays for improved future experiences.
- Performed administrative duties such as data entry, document scanning, photocopying.
- Developed strong relationships with guests through attentive listening and effective communication.
- Maintained cleanliness of the front desk area and lobby for a welcoming atmosphere.
- Provided exceptional customer service by responding promptly to guest inquiries and requests.
- Answered phone professionally and courteously and used proper phone greeting techniques.
Education
High School Diploma -
Florence High School
Florence, AL05-2016
Skills
- Staff Supervision
- Senior Leadership Support
- Exceptional Customer Support
- Conflict Management
- Oral and Writing Communication
- Office Management Software
- Employee Relationships
- Front office operations
- Staff training and development
Timeline
Director of Front Office
Renaissance Shoals Resort and Spa
03.2025 - Current
Assistant Front Office Manager
Renaissance Shoals Resort and Spa
12.2023 - Current
Front Office Supervisor
Marriott Shoals Hotel and Spa
03.2022 - Current
Dispatcher
Certified Alarm Company
07.2020 - 03.2022
Front Desk Associate
Residence Inn Hotel
04.2018 - 11.2021
High School Diploma -
Florence High School