Tradesha Davis
Waite Park,MN
Summary
Proven expertise in patient confidentiality and HIPAA compliance, honed at Saint Cloud Veterans Affairs, enhances patient trust and privacy. Skilled in medical records management and interpersonal relationship building, I significantly contribute to efficient healthcare delivery. My adeptness in critical thinking and patient care ensures high-quality service, achieving positive outcomes in fast-paced environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
12
12
years of professional experience
Work History
Medical Administrative Assistant
Saint Cloud Veterans Affairs
10.2023 - Current
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Organized paperwork such as charts and reports for office and patient needs.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Completing Death Certificate into Minnesota Department of Health.
- Processes administrative issues surrounding Veteran's death. Contacting Chaplains, funeral directors, Completing death certificates report of contacts, United State flag form, and advisement of death benefits.
- Decedent Affairs.
- Acts on behalf of Medical Center Director in non-policy making administrative matters.
- Calling patients to cancel scheduled appointments after provider call ins.
- Completed and filed financial documentation for accounting purposes.
- Enter beneficiary travel vouchers to ensure prompt payments to Veterans
- Establish relationships with Medicare, Medicate, Tricare, ChampVA, and private insurance providers to resolve billing issues effectively.
- Prepare variety of other written communications, reports, and documents using Word,Excel, and OneNote.
- Responsible for enrolling Veterans in systems for VA healthcare by documenting critical data such as POW, Vietnam time, Combat time, and Purple Heart status and confirming eligibility.
- Prepares daily Gains and Losses Sheets and other related statistical reports and emails reports to Director and other staff daily.
- Knowledgeable in numerous databases, including CPRS, Vista, Appointment Request, Veteran information system, DPRIS, Health Eligibility Center, Enrollment System.
- Changing employees' health records to sensitive by adding markers in their chart.
- Greeted patients and provided required paperwork to facilitate services.
- Maintained and updated patient records for accurate, current medical histories.
- Contributed to positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Provided educational documents and pamphlets to patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided prompt, polite and professional in-person and telephone customer service.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Nurse Assistant
Saint Cloud Veterans Affairs
01.2017 - 10.2023
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported patient mobility by transferring them from bed to chair or other locations using proper lifting techniques, reducing the risk of injury for both patients and staff members alike during such activities.
- Total bed care, 2hr rounding, range of motion, and assist dressing.
- Delivery and setting up Veterans meals.
- Collected different specimens such as urine and stool to check C-diff, UTI's and white blood counts.
- Report patient behavior or other health changing to charge nurse.
- Conferred with multidisciplinary healthcare team to help effetely manage patient conditions with regular testing and vitals assessments.
- transporting patients to treatments units and operating rooms by using wheelchairs,stretches and wheelchairs movers.
- Demonstrated strong teamwork skills when working alongside fellow nurse assistants, nurses, physicians and other healthcare professionals striving towards common goals centered around providing high-quality care tailored specifically towards meeting individual patient needs as they arise throughout course treatment process.
- Maintained accurate documentation of patient records, contributing to efficient communication among healthcare team members.
- Assisted patients with activities of daily living, promoting independence and dignity.
- Ensured continuity of care through effective handover communication between shifts, detailing critical information about each patient''s current status, recent changes in condition or treatment plans that may require special attention from incoming staff members taking over responsibility for their care upon arrival at work each day.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Improved patient care by assisting nurses with daily tasks and providing compassionate support to patients.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Provided emotional support to patients and their families during times of stress or illness, fostering a positive healing environment.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Monitored vital signs for early detection of potential health issues, enabling timely intervention from medical staff.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Administered medications as prescribed, maintaining accuracy and ensuring patient safety.
- Recognized potential emergencies quickly, implementing appropriate interventions under the guidance of supervising nurses or physicians while awaiting further assistance from emergency response services if needed.
- Assisted in wound care management, following established procedures to minimize risk of infection and promote proper healing.
- Participated in ongoing professional development opportunities to enhance knowledge and skills in nursing assistance practices.
- Contributed to infection control efforts through strict adherence to hygiene protocols and diligent cleaning practices.
- Analyzed and evaluated success of care plans, interventions and treatments.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Enhanced patient satisfaction by ensuring a comfortable environment during their stay in the healthcare facility.
- Evaluated patients' progress in treatment, communicating observations to physician on duty to maintain or adjust prescribed care.
- Promoted a culture of safety within the healthcare facility by promptly reporting any concerns or hazards observed during daily duties.
- Educated patients on proper post-discharge care instructions, promoting long-term health outcomes.
- Facilitated successful rehabilitation efforts by supporting physical therapy sessions and encouraging patient participation.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Direct Care
J and J Holmes
08.2016 - 03.2017
- Worked as fill-in direct care staff in homes.
- Developed targeted training sessions for direct care staff designed to address identified skill gaps or areas needing improvement.
- Instructed all team members in industry best practices and direct care standards.
- Continuously updated personal knowledge within the direct care field through regular training sessions and workshops to ensure optimal care for each patient.
- Improved patient outcomes by providing high-quality direct care and education on self-care techniques.
- Provided personalized coaching to direct care staff, promoting professional growth and improved job performance.
- Actively participated in ongoing professional development opportunities to stay current on best practices in the field of direct care.
- Provided direct care to patients and assisted with procedures such as radiology, dentistry, critical care and anesthesia.
- Contributed to interdisciplinary team meetings by providing valuable insights into individual patient needs based on observations made during direct care provision.
- Maintained high-quality direct care for all residents.
- Organized community awareness events highlighting the importance of direct care services available within the organization.
- Monitored direct care activities for optimal patient protections and infection control standards.
- Adhered to all applicable state regulations and agency policies governing direct care work, ensuring compliance across all aspects of service delivery.
- Trained new direct care staff members on company policies and procedures, ensuring consistent high-quality care across the team.
- Performed light housekeeping duties after the completion of direct care tasks which contributed towards a hygienic living environment.
- Attended conferences and workshops focused on industry best practices to stay current with developments within the field of direct care.
- Actively participated in staff meetings to share insights from direct care experiences that contributed to improved program outcomes for residents.
- Conducted thorough evaluations of direct care staff to identify areas for potential growth, developing targeted training plans that addressed identified skills gaps.
- Collaborated closely with registered nurses while providing direct care which contributed towards better clinical decision-making processes resulting in improved care outcomes.
- Provided spiritual guidance, emotional support and direct care to residents, family members and staff.
- Assisted in training new direct care staff members, sharing knowledge and experience to ensure consistent quality of care throughout the organization.
- Carried out direct care based on caregiver, family or individual requirements.
Food Server
Bon Appetite
10.2015 - 04.2016
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Cultivated warm relationships with regular customers.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Contributed positively to team morale through effective communication and cooperation with coworkers.
- Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
- Provided exceptional service to large parties, coordinating with the team for smooth operations.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Assisted in training new servers, sharing best practices for excellent customer service.
- Addressed dietary restrictions or allergies with care, communicating clearly with kitchen staff to avoid errors in meal preparation.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Sales Associate
Target
07.2012 - 08.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Managed efficient cash register operations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
No Degree -
Saint Cloud Technical College
Saint Cloud, MNHigh School Diploma -
Waukegan High School
Waukegan, IL05.2012
Skills
- Patient care and confidentiality
- HIPAA Compliance Knowledge
- Patient Demographics
- Workflow Coordination
- Patient Confidentiality Adherence
- Inventory Stocking
- Interpersonal relationship building
- Medical Records Management
- Multi-Line Phone Systems
- Data Entry Efficiency
- Phone and Email Etiquette
- HIPAA Regulations
- Understanding of medical terminology
- Multitasking and Organization
- Positive Attitude
- Insurance Verification
- Computer Skills
- Patient Charting
- Patient Relations
- Clinical Documentation
- Flexible Schedule
- Critical Thinking
- Documentation and Recordkeeping
- Patient Eligibility Requirements
- Customer Service
- Data Entry Software
- Patient Health Information Access
- Vital signs monitoring
- Patient Care
- Privacy and confidentiality
- Infection Control
- Regulatory Compliance
- Information Collection
- Patient Assessments
- Motivational Skills
- Healthcare ethics
- Staff Assistance
- Direct Patient Care
- Recording vital signs
- Responding to emergencies
- Maintaining privacy
- End of life care
- Patient Lifting
- Reliable team player
- Safety Precautions
- Light Housekeeping
- Transporting patients
- Inpatient Care
- Companionship and emotional support
- Patient relationship building
- Ambulation Assistance
- Mobility Assistance
- Observing responses
- Activity Coordination
- Activity Planning
- Electronic Charting
- CPR/AED
- SpreadSheets
- Eligibility Determinations
- Goals and Objectives
- Benefits Administration
Timeline
Medical Administrative Assistant
Saint Cloud Veterans Affairs
10.2023 - Current
Nurse Assistant
Saint Cloud Veterans Affairs
01.2017 - 10.2023
Direct Care
J and J Holmes
08.2016 - 03.2017
Food Server
Bon Appetite
10.2015 - 04.2016
Sales Associate
Target
07.2012 - 08.2014
No Degree -
Saint Cloud Technical College
High School Diploma -
Waukegan High School
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