Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Tradice Salmon

Jacksonville,North Carolina
The road to success and the road to failure are almost exactly the same.
Colin R. Davis

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the Hospitality and Marketing industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

3
years of professional experience

Work History

Sodexo Food Service

Mess Hall Attendant
04.2023 - Current

Job overview

  • Offered product samples, answered questions and helped customers find items.
  • Assisted customers with carry-out service.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Established rapport with customers by providing friendly and attentive service.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Assisted with bussing tables and cleaning up spills.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Answered customer questions about food and beverage items and assisted with menu selections.

Hampton Inn & Suites By Hilton

Front Desk Receptionist/Night Auditor
03.2023 - Current

Job overview

  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Monitored facility security for guest and personnel safety.
  • Balanced hotel accounts and resolved discrepancies.
  • Logged wake-up call requests and set up automatic rings in system.
  • Updated customer accounts with add-on room charges, minibar use, and room service bills.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Documented accounts and logs throughout shift to keep up with requirements.
  • Trained and mentored staff on procedures, service standards and productivity strategies.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Reviewed checklist on daily basis and planned shift accordingly.
  • Planned coverage needs and organized services to support incoming special events.
  • Checked requests and room service for accuracy and guests needing assistance.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Stored guest valuables in safe and individual boxes for security.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Performed nightly updates to room charges and rates.

Army And Airforce Exchange

Customer Service Associate
03.2022 - 08.2022

Job overview

  • Refer unresolved customer grievances to designated departments for further investigation
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Keep records of customer interactions or transactions,recording details of inquiries, complaints, or comments, as well as actions taken
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future Problems
  • Using BIOPS System for tracking and making orders for customers.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Utilized internal software and tools to meet customer needs and resolved issues promptly.
  • Informed customers about special promotions and provided detailed information for various products.
  • Cross-trained and provided backup support for organizational leadership.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Solved problems with products and services by providing customers with technical support.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Responded to customer calls and emails to answer questions about products and services.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.

Get Marketing, Inc

Apple Mac Solutions Consultant
09.2020 - 07.2022

Job overview

  • promote and sell Apple products/services using solid arguments to existing and prospective customers
  • Establish, develop and maintain positive business and customer relationships
  • Prepare weekly and monthly reports.
  • Multi-tasked systems while providing service and resolving customer issues, questions, comments or concerns.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed, configured and maintained computer systems and network connections.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.
  • Installed and configured operating systems and applications.
  • Managed call flow to respond to technical support needs of customers.
  • Referred unresolved customer grievances to designated departments for further investigation.

Get Marketing, Inc

HP Sales Representative
03.2021 - 06.2022

Job overview

  • Okinawa Japan , Camp Foster Performing cost-benefit analyses of existing and potential customers
  • Maintaining positive business relationships to ensure future sales
  • Selling HP products and services using solid arguments to prospective customers.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Built diverse and consistent sales portfolio.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Built relationships with customers and community to promote long term business growth.

Department Of Defense

Child and youth program assistant
02.2020 - 03.2022

Job overview

  • Maintains control and accounts for whereabouts and safety of children and youth ranging in age from 6 weeks to 18 years
  • Assists in providing and leading planned activities for program participants using prepared curriculum and program materials.
  • Attends to the physical needs of children
  • Generates a list of needed supplies and equipment
  • Create an environment which welcomes participants interest and promotes positive interactions.
  • Briefs staff, management and parents on activities
  • Demonstrates, instructs, leads and facilitates planned and spontaneous program activities.
  • Created safe, fun environment for children and teens attending special programs at CYP facility.
  • Developed and maintained relationships with community organizations and agencies.
  • Provided parents and guardians with written weekly progress reports for each child.
  • Recommended activities, equipment and supplies for programs and identified vendors to furnish materials.

Education

Kadena High School
Okinawa Japan

06.2020

University Overview


  • Honor Roll 2019
  • Awarded Airforce ROTC
  • 3.4 GPA

Skills

  • Customer Service Skills
  • Microsoft Word
  • POS System Operations
  • Independent Judgement
  • Conflict Resolution
  • Time Management
  • Hospitality Engagement
  • Strong Communication and Interpersonal Skills
  • Meeting Arrangements
  • Word Processing
  • Hospitality Service
  • Process Payments
Availability
See my work availability
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Timeline

Mess Hall Attendant

Sodexo Food Service
04.2023 - Current

Front Desk Receptionist/Night Auditor

Hampton Inn & Suites By Hilton
03.2023 - Current

Customer Service Associate

Army And Airforce Exchange
03.2022 - 08.2022

HP Sales Representative

Get Marketing, Inc
03.2021 - 06.2022

Apple Mac Solutions Consultant

Get Marketing, Inc
09.2020 - 07.2022

Child and youth program assistant

Department Of Defense
02.2020 - 03.2022

Kadena High School

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Tradice Salmon