Tradina Davis
Chicago Heights,IL
Summary
Seeking to utilize my professional administrative, customer service, and organizing skills in a challenging position. Summary of Qualifications Over 20 years of professional office and administrative experience 20 years of experience in professional customer service Proven ability to work well under pressure to meet deadlines Self-motivated with the ability to grasp new ideas quickly Patient-focused career goals equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts. Hardworking and reliable with strong ability in paying close attention to details. Offering mental health awareness and excellent customer care and service. Highly organized, proactive and punctual with team-oriented mentality. Motivated professional offering Bachelor's in Psychology, also adding value to any organization in need of great collaboration, interpersonal and multitasking abilities. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Experienced nursing professional bringing demonstrated clinical expertise, leadership skills and technical knowledge. Proficient in updating charts, monitoring medications and working with multidisciplinary teams to optimize patient care. Quality-driven and efficient with strong interpersonal abilities.
Overview
20
20
years of professional experience
30
30
Certification
Work History
Intensive Care Coordinator
Aunt Martha's Health And Wellness
Joliet, IL
02.2023 - Current
- Communicated with patients with compassion while keeping medical information private.
- Explained policies, procedures and services to patients.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Maintained records management system to process personnel information and produce reports.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
Computer Technician
Virtucom
Atlanta, GA
08.2020 - 02.2023
- Proficient using Microsoft Office Tools
- Plans and directs the day-to-day store operations
- Continuously develop strategies to improve customer service
- Ensure customer needs are met and complaints are resolved in a timely manner
- Maintain operations by enforcing regulations of compliance to include policies and procedures
- Ensure availability of merchandise by approving contracts and maintaining inventories
- Balance and process daily and weekly sales reports
- Strategize to produce high sales to increase total numbers and revenue
- Responsible for opening the toll booth and creating a friendly atmosphere for customers
- Ensuring appropriate amount of money is collected
- Providing directions and information to road users.
- Informing motorists of accidents and other critical information
- Reporting dangerous and illegal activities
- Continuously carry out important day-to-day activities to include providing excellent
- Customer service, balancing register, and closing the toll booth.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Troubleshot devices to identify and solve issues with hardware or software performance.
- Configured computers to network drivers and connected to printers and other peripheral equipment.
- Diagnosed and determined system issues to route for repair.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Detected and corrected error messages within software and hardware reporting systems.
- Identified hardware issues caused by component failures using approved diagnostic tools.
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
- Monitored, tracked and documented service support activity to assist future problem resolution.
- Utilized password reset utility to unlock units with BIOS password locks.
- Supported users with fax machines, printers and other output devices to facilitate local connectivity requirements.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Used Active Directory to automate settings and changes to end-user computers, drive mappings and desktop configurations.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Coordinated with hardware and software vendors to obtain warranty services, external technical support and replacement products.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Performed functionality testing on various systems and applications to confirm suspected faults and malfunctions.
- Identified and eliminated computer viruses and threats, implementing measures to protect against future data breaches.
General Manager
Hartsfield-Jackson Atlanta International Airport
Atlanta, GA
01.2018 - 08.2020
- Of May Alice Personal Care Home 2
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Guided management and supervisory staff to promote smooth operations.
- Led employee evaluations with constructive feedback to boost performance.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Implemented successful business strategies to increase revenue and target new markets.
- Monitored progress by establishing plans, budgets and measuring results.
- Formed and sustained strategic relationships with clients.
- Created effective business plans to focus strategic decisions on long-term objectives.
Store Manager
Aldi
Atlanta, GA
11.2017 - 01.2018
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Toll Collector Supervisor
State of Illinois
Chicago, IL
07.2011 - 11.2017
- Processed toll payments and issued accurate receipts to motorists.
- Monitored and classified vehicles passing through toll lanes to comply with company procedures.
- Provided operational reports listing daily toll lane activity.
- Balanced cash and prepared accurate cash deposits on monies collected and tickets received at end of shift.
- Counted and balanced cashier drawers.
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
- Remained aware of surroundings and secured cash to minimize loss potential.
- Processed customer payments quickly and returned exact change and receipts.
- Assisted customers by providing information and resolving complaints.
- Answered customers' questions and provided information on store procedures or policies.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Scanned items and checked pricing on cash register for accuracy.
- Offered customers carry-out service at completion of transaction.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Adhered to social distancing protocols and wore mask or face shield.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Welcomed customers, offering assistance to help find store items.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Education
Bachelor of Arts - Psychology, Sociology
Southern Illinois University of Carbondale
Skills
- SKILLS and TRAINING
- Maintains and oversees human resources responsibilities
- Ensures compliance with all federal, state, local, and facility regulations and policies
- Completes admission assessments
- Maintain all records, including residents, employee, and accounting in compliance with
- Corporate, state and federal guidelines
- Maintain records of Medicare, private insurance, and private paying residents
- Leadership
- Team Building
- Problem Solving
- Microsoft Office
- Effective Speaking
- Business Writing
- Customer Service
- Information Systems Development
- Data Analysis
- Records Maintenance
- Patient Education and Counseling
- Wellness Services
- HIPAA Guidelines
- Critical Thinking
Certification
- Certified Behavioral Analysis
- Certified in Adult/Child/Infant CPR & Basic First Aid and AED
- Over 26 certifications in different areas of mental health and wellness, including but not limited to sexual harassment and HIPPA certifications.
Timeline
Intensive Care Coordinator
Aunt Martha's Health And Wellness
02.2023 - Current
Computer Technician
Virtucom
08.2020 - 02.2023
General Manager
Hartsfield-Jackson Atlanta International Airport
01.2018 - 08.2020
Store Manager
Aldi
11.2017 - 01.2018
Toll Collector Supervisor
State of Illinois
07.2011 - 11.2017
Bachelor of Arts - Psychology, Sociology
Southern Illinois University of Carbondale
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