Traelen Stevenson

• Prescription Management: Ensured accuracy in processing prescriptions before filling, managed refill requests, and maintained records of all prescription orders. Verified medication labels and monitored expiration dates to ensure compliance with safety standards.
• Communication and Customer Service: Facilitated communication between pharmacists, healthcare providers, and patients. Managed incoming calls, addressed customer inquiries, and resolved complaints related to prescriptions, insurance, and payment options. Provided education on medication usage, side effects, and drug interactions.
• Administrative and Clerical Support: Performed a wide range of administrative tasks, including data entry, report preparation, filing, and updating records. Managed inventory by receiving, unpacking, and stocking supplies. Assisted with preparing medications and processing medical insurance claims.
• Regulatory Compliance: Adhered to all applicable federal, state, and local laws, including HIPAA regulations. Maintained confidentiality of sensitive patient information and ensured proper handling of controlled substances in accordance with DEA regulations.
• Team Collaboration and Training: Worked closely with pharmacists to deliver quality care, trained new staff in pharmacy procedures and customer service standards, and contributed to pharmacy care initiatives. Identified opportunities for system improvements by analyzing customer satisfaction trends.
• Customer Interaction and Sales Support: Assisted customers with product selection, processed payments, and managed returns and exchanges. Enhanced customer satisfaction by providing personalized service, managing inquiries, and resolving issues promptly.
• Technical and Data Management: Utilized specialized software for data entry and pharmacy operations, scanned documents into databases, and maintained accurate records. Verified and corrected data entries to ensure database accuracy and efficiency.
• Store Operations and Maintenance: Supported overall store operations by stocking shelves, organizing work areas, and maintaining cleanliness and safety standards. Assisted with training new employees, processed transactions, and managed inventory control.
• Problem Solving and Conflict Resolution: Effectively handled conflicts and escalated customer concerns, maintaining professionalism and ensuring customer satisfaction. Implemented solutions to improve service delivery and enhance operational efficiency.

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• Cash Handling and Transaction Management: Expertly handled large sums of money, operated cash registers, processed payments, and balanced daily transactions on a POS system. Issued receipts, refunds, and provided accurate change.
• Customer Service: Delivered high-quality customer service by addressing inquiries, resolving complaints, and promoting loyalty programs. Assisted customers with product selection, order placement, and returns/exchanges according to store policies.
• Store Operations and Merchandising: Organized promotional displays, replenished merchandise, and maintained the cleanliness of checkout areas. Ensured compliance with safety regulations and supported overall store operations.
• Team Training and Support: Trained and mentored new team members in cash register operation, stock procedures, and customer service. Collaborated with front-end staff to assist customers and maintain smooth store operations.
• Regulatory Compliance: Verified customer age for alcohol and tobacco purchases, adhered to safety protocols, and ensured compliance with store policies and procedures.
• Additional Responsibilities: Performed various other duties as assigned by management, including price checks, sanitizing register areas, and offering carry-out service to customers.

• Cleaning and Sanitizing: Proficient in disinfecting equipment and supplies, cleaning restrooms, sinks, countertops, and various surfaces using germicides and steam-cleaning equipment. Regularly mopped, vacuumed, and sanitized floors, furniture, and public areas to maintain cleanliness.
• Equipment Operation: Skilled in operating floor cleaning machines, industrial cleaning equipment, and other janitorial tools. Maintained and performed minor repairs on janitorial equipment to extend machine life and prevent malfunctions.
• Safety and Compliance: Adhered to established safety procedures when operating machinery and using hazardous chemicals. Ensured compliance with health regulations and attended regular training sessions on new safety protocols.
• Inventory Management: Managed janitorial supply inventory, replenished bathroom supplies, and kept a log of daily tasks for record-keeping purposes. Monitored supply levels and requested new items to meet cleaning demands.
• Maintenance and Repairs: Inspected buildings for safety hazards, reported damages to supervisors, and responded to maintenance requests for repairs or replacements. Performed routine maintenance checks and ensured prompt action on repair needs.
• Additional Responsibilities: Handled snow removal, trash disposal, and landscaping tasks to maintain the cleanliness and appearance of building premises. Followed company uniform, performance, and security policies with every job.

• Leadership and Participation: Encouraged camper participation in recreational activities through an enthusiastic leadership style. Promoted team-building exercises like trust falls, scavenger hunts, and ropes courses, fostering a supportive and engaging camp environment.
• Activity Planning and Supervision: Organized and supervised diverse camp activities, including swimming, canoeing, arts and crafts, hikes, and sports. Collaborated with fellow counselors to plan and execute fun evening events such as movie nights and talent shows.
• Safety and Compliance: Enforced safety rules while supervising high ropes course activities, including zip lining and rock climbing. Provided guidance and support to ensure camper safety in various outdoor settings, and administered first aid when necessary.
• Camper Well-being: Monitored camper behaviors during meals, ensuring proper hygiene habits were followed. Managed conflict resolution among campers, offered emotional support, and helped campers build confidence and self-esteem through consistent guidance and mentoring.
• Communication and Documentation: Conducted pre-camp orientation sessions for new campers and parents, facilitated group problem-solving discussions, and cultivated effective relationships with campers, parents, and other counselors. Maintained accurate records, including daily attendance logs, incident reports, and medical forms.
• Operational Management: Managed daily operations of recreational facilities, supervised and coordinated work activities of personnel, and ensured compliance with health and safety guidelines. Evaluated recreation areas and services, making adjustments as needed to enhance the camper experience.

• Material Handling: Transported heavy items using hand trucks or carts and lifted objects weighing up to 50 pounds without assistance. Unloaded freight from containers, organized products for storage, and stacked items on pallets according to size and weight requirements.
• Safety Compliance: Consistently wore personal protective gear and followed safety protocols to ensure a secure work environment. Cleaned work areas after job completion, ensuring all debris was properly disposed of.
• Team Collaboration: Worked effectively with team members to maintain an efficient workflow throughout the day, contributing to smooth operations and timely completion of tasks.
• Quality Assurance: Inspected finished projects for quality assurance before handing them off to customers, ensuring that all work met the required standards.
• Physical Labor: Performed a variety of physical tasks, including heavy lifting, walking, and standing for long periods, demonstrating strong physical stamina and endurance.

• Reservation and Guest Services: Accurately inputted reservation requests into the booking system and updated guest profiles with contact information and preferences. Greeted guests upon arrival in a friendly and professional manner, ensuring a welcoming experience.
• Customer Service: Provided excellent customer service by addressing guest inquiries promptly and efficiently. Answered phone calls promptly and professionally, ensuring that all communication was handled effectively.
• Safety and Security: Ensured that all safety protocols were followed at the front desk area. Verified the identity of guests before issuing keys or access cards and monitored security cameras to identify suspicious activity near the premises.
• Administrative Duties: Performed administrative tasks, including filing paperwork, data entry, and creating reports. Developed organizational filing systems for confidential customer records and reports, maintaining a high level of organization and confidentiality.
• Lobby Management: Maintained the cleanliness of the lobby area, ensuring it was free from clutter and presented a professional appearance. Delivered messages, ran errands, and performed additional tasks as needed to support the smooth operation of the front desk.

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