TRAENECIA LOVE
Houston,TX
Summary
Experienced and results-oriented professional with over 7 years of proven success in delivering exceptional collections performance. Committed to contributing to the success of a company, I bring a dynamic and innovative approach to my work. Known for a decisive and strategic mindset, excelling in multifaceted roles and thriving in performance-driven environments. Strengths lie in negotiations, troubleshooting, and conflict resolution within the collections field. Demonstrated record of accomplishment in recovering good credit history while effectively managing outstanding debt balances with creditors.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Licensed Foster Parent
Kids R Kids
Houston, TX
03.2017 - Current
- Taking full responsibility of state kids
- Making sure kid's needs are met
- Scheduling & transporting to dental, medical, & parent visits are met
- Attending any court hearing, IEP, or any other special appointments that is required for the child
Collections Specialist
Beyond Financial Solutions Inc.
Houston, TX
02.2016 - 04.2022
- Responsible for speaking with negotiation department on client's behalf, presenting and negotiating settlement offers, educating clients on our ultimate goal of becoming financial freedom
- Educating client on their debt to ratio & credit worthiness
- Helping client with adding or removing trade lines, educating clients on certain legal matters and helping client with making their schedule deposit on time into their escrow accounts
- Emailing or mailing client important documentation (LOP, SIF, & LPOA)
- BRP: (Bed Rock Program), CFT ( Cross Road Financial) and Escrow accts Program email negotiations, Sales Force and Retention
- Resolved challenging situations with friendly but firm strategies
- Recorded all information regarding financial status of customers
- Processed payments and contracts on accounts
- Contacted clients with past-due accounts to formulate payment plans and discuss restructuring options
- Arrange for debt repayment or establish a repayment schedule based on customers' financial situations
- Locate and monitor overdue accounts using computers and automated systems
- Recover debt from delinquent accounts through successful negotiation of payments
- Proven to provide quality customer service
- Maintained a high volume of calls to meet demands of busy group
- Handled 60-100 outbound and inbound calls daily
- Helping client deposit funding into their Escrow account, to ensure that the clients pays off their enrolled creditors, that's enrolled in the program
Customer Service Representative
A.I.G
Houston, TX
01.2021 - 10.2021
- Assisting customers with reverse mortgage solutions
- Responsible for mailing customers requesting information about refinancing & reverse mortgage products
Health Benefits Specialist
Cigna Insurance Companies
Houston, TX
03.2020 - 12.2020
- Helping clients with their health benefits
- Scheduling transportation and doctor's appointment that accepts Cigna health insurance plan
- Follow up with customers on questions regarding their plan
- Data entry and retention Sales
Customer Service
Comcast
Houston, TX
08.2015 - 10.2019
- Communicating and directing customers concerning products
- Talking to clients and providing advice on products
- Listening to clients' complaints and providing a resolution for the clients
- Receiving and answering calls from customers
- Maintain a good relationship with clients through an interactive communication
- Taking payments over the phone
- Handling credit card and customer payments
- Opening & Closing accounts
- Sales Retention
- Technical support
- Sales Force
- Grand slam
- Einstein Programs
- Microsoft
- Meeting Scorecard expectations
Health Benefits Specialist
Career & Recovery Solution
Houston, TX
03.2010 - 05.2015
- Helping veterans schedule medical & psychological appointments
- Along with scheduling rides to bad from appointments
- Also helping veterans with scheduling any other medical services & providing them with any information on their benefits coverage
Education
Certification In Child Administration - CDE
Houston Community College
Houston, TX05.2020
Associate's degree - Child development
Houston Community College
Houston, TX01.2020
High School Diploma -
New Beginners Preparatory
Dallas, TX05.2008
Skills
- Teaching
- Data entry
- Administrative Experiences
- Sales Support
- Work from home
- Technical Support
- Escrow
- CPR certified
- Microsoft Windows
- Childcare
- Software troubleshooting
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Customer relations
- Relationship building
Certification
- Child Development Associate (CDA) Certificate
- First Aid Certification
- CPR/AED Certification
- Certified debt specialist
Timeline
Customer Service Representative
A.I.G
01.2021 - 10.2021
Health Benefits Specialist
Cigna Insurance Companies
03.2020 - 12.2020
Licensed Foster Parent
Kids R Kids
03.2017 - Current
Collections Specialist
Beyond Financial Solutions Inc.
02.2016 - 04.2022
Customer Service
Comcast
08.2015 - 10.2019
Health Benefits Specialist
Career & Recovery Solution
03.2010 - 05.2015
Certification In Child Administration - CDE
Houston Community College
Associate's degree - Child development
Houston Community College
High School Diploma -
New Beginners Preparatory