Traevon Mack
Philadelphia,PA
Summary
Dedicated customer service professional with extensive experience in high-volume environments at GameStop, skilled in cleaning and sanitation, and fostering effective teamwork. Demonstrated strong attention to detail while managing office maintenance for the School District of Philadelphia, complemented by excellent verbal communication abilities. Proven track record of enhancing operational efficiency through leadership in clerical functions at the IRS. Aiming to leverage expertise in customer relations and operational management to drive success in future roles.
Overview
8
8
years of professional experience
Work History
Lead Clerk
Internal Revenue Service, IRS
Philadelphia, PA
09.2022 - 12.2024
- Supported office clerical functions using word processing and other software, email and office machines.
- Operated photocopiers and scanners, facsimile machines and personal computers.
Office Maintenance Manager
School district of Philadelphia
Philadelphia, PA
07.2017 - 08.2022
- Lead a team of five to maintain a four-story office building. Cleaning, polishing, and trash collecting. Also, computer payroll management.
Crew Team Member
GameStop
11.2016 - 06.2017
- Fielded hundreds of customer requests on daily basis varying in complexity and volume with urgency and professionalism.
Education
General Studies High School Diploma -
Murrell Dobbins CTE
06.2013
Trade school - Computer Support Technician, MSDA certificate/A+ certification license
All state career school
Essington, PA03.2014
Skills
- Cleaning and sanitation
- Food handling safety
- Cooking
- Attention to detail
- Verbal and written communication
- Teamwork and collaboration
- Staff management
- Facilities maintenance
Qualifications Summary
- Practical experience in Unix/Linux, Windows Server 2008/ Windows XP vista, 7, 8, 8.1 10 and 11
- Installing, configuring, up-grading, troubleshooting and repairing microcomputer systems, desktops, printers and basic networking
- Proficient in Microsoft Excel, Word, Access, and Windows
- Technical writing and diagramming
- Proven customer service skills and team skills in a professional setting
- Excellent communications skills
References
Available upon request
Timeline
Lead Clerk
Internal Revenue Service, IRS
09.2022 - 12.2024
Office Maintenance Manager
School district of Philadelphia
07.2017 - 08.2022
Crew Team Member
GameStop
11.2016 - 06.2017
General Studies High School Diploma -
Murrell Dobbins CTE
Trade school - Computer Support Technician, MSDA certificate/A+ certification license
All state career school
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