Traian Iclodean

• Delivered exceptional customer service in a high-volume, fast-paced environment, ensuring guest satisfaction.
• Accurately took and entered orders using POS systems, maintaining order accuracy and efficiency.
• Provided expert knowledge of food and beverage menus, including wine pairings and special promotions.
• Upsold high-margin menu items and beverages, increasing average check totals and contributing to revenue growth.

• Delivered personalized wine pairings for guests, enhancing dining experiences and boosting customer satisfaction.
• Trained and mentored server and bar staff on wine knowledge, pairing, and proper wine service techniques.
• Curated and maintained extensive wine lists to meet customer preferences and increase wine sales by10%

• Created and led wine-tasting events for guests, fostering brand loyalty and increasing repeat customers.

• Managed wine inventory control, ensuring optimal stock levels and minimizing waste.

•Assist guests with wine selection. Recommend the right wine according to guests taste and pairing to the food they order.

• Demonstrated deep knowledge of the menu and wine list, offering expert recommendations and enhancing the guest dining experience.

• Provided exceptional guest service in a high-volume steakhouse, ensuring timely and accurate order taking and delivery.

• Processed payments and handled cash transactions, ensuring accuracy and efficiency.

• Demonstrated excellent customer service skills by promptly taking orders, delivering food and beverages, and addressing any customer concerns or complaints
• Performed opening and closing duties such as setting up the dining area, restocking supplies, cleaning dishes and silverware.
• Multi-tasked effectively while managing multiple tables simultaneously during peak hours.
• Developed strong relationships with regular customers by remembering their preferences for food and drinks.

• Coordinated with kitchen and bar staff to ensure accurate orders and timely food delivery during peak hours.

• Handled guest complaints professionally, resolving issues promptly to maintain positive customer relationships.

• Maintained a clean and organized dining area, adhering to health and safety standards and ensuring a pleasant atmosphere for guests.

• Upsold premium cuts of meat and wine pairings, contributing to increased sales

• Informed customers of daily specials.
• Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders.
• Answered customer questions about items and recommended dishes, beverages, and desserts.

• Guide Guests through menu while demonstrating thorough knowledge of our food and beverages as well as make aware of the Chef's Special of the Day.
• Cash Handling.
• Work with other servers and be a team player.
• Delivered exceptional customer service while taking orders.

• Responsible for nightly closing of the restaurant.
• Maintain deep knowledge of wine and food pairing.
• Demonstrate genuine hospitality while establishing rapport with guests

• Performed opening and closing duties such as setting up the dining area, restocking supplies, cleaning dishes and silverware.
• Managed difficult situations professionally by remaining calm under pressure.
• Accurately recorded orders and partnered with team members to serve food and beverages in a timely manner.
• Promptly responded to guest inquiries regarding menu items or special requests.
• Explained menu descriptions, preparation methods, and portion sizes to assist in decision-making.