Summary
Overview
Work History
Education
Skills
Timeline
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Traieanna M Wesley

St Kansas City,Mo

Summary

I am seeking a position that will allow me to utilize my communication skills. Qualifications I am an energetic, dependable hard worker who works well with my colleagues. I am also capable of learning and achieving various tasks in a timely manner. I have a strong Customer Service and Communication background, which I feel uniquely, qualifies me for this job opportunity. I like to get involved with the kids. Customer Service Professional highly skilled in call center management, training, recruiting, service solutions, and innovative marketing concepts.

Overview

14
14
years of professional experience

Work History

Checker/Inspector

OHL Warehouse
Kansas City, MO
08.2013 - Current
  • Stock.
  • Redirected shipments en route in response to customer requests.
  • Received, stored and shipped goods and materials.
  • Sorted cargo before loading and unloading.
  • Cleaned and maintained the warehouse in compliance with OSHA safety standards.
  • Stacked and piled lumber, boards and pallets.
  • Unloaded cargo from truck with hand trucks and pallet jacks.
  • Used item numbers to properly stock warehouse.
  • Attached identifying tags to containers.
  • Recorded numbers of units handled and moved using daily production sheets and work tickets.

Youth worker/ Caring Communities Staff

Phillips Linc
Kansas City, MO
08.2012 - 07.2013
  • Established daily routines that were easy for the children to follow.
  • Used classroom observations to create written assessments of student performance.
  • Identified signs of emotional and developmental problems in children and reported to parents.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Monitored students' educational progress with individual charts and files.
  • Worked with interdisciplinary team members to evaluate children's progress and recommend appropriate learning plans.

Teleloan Representative

AMG Service Inc
Overland Park, KS
08.2012 - 11.2012
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Defused volatile customer situations calmly and courteously.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • Developed all process controls and metrics for daily management of the Call Center.
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.

Customer Care Representative

Asurion phone Insurance
06.2011 - 02.2012
  • Inbound calls.
  • Entry Data.
  • Replace Broken, Damage, and Lost phones.
  • I worked with phone company Sprint, Verizon, T-Mobile, and Etc.
  • Collect payments and Arrange for Billing.
  • Make sure the customers are pleased.
  • HR Block Emerald Card/Client relations call center.

Customer Service Representatives

H&R Block call center
Kansas City, MO
11.2010 - 04.2011
  • Confer with customers by telephone to provide information about products or services, take and Entry client Data, and cancel accounts.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.

Education

Associate of Arts - General studies

Penn Valley Community College
Kansas City, MO
Current

High School Diploma - General Studies

Westport High School
Kansas City, MO
May 23 2009

Skills

  • Skilled in call center operations
  • Completed telephone training seminar
  • Strong problem solving aptitude
  • Multi-line phone operation proficiency
  • Mother of 1 children
  • First Aid and CPR certified
  • Head Start programs
  • Hard working and self-motivated
  • Team leader
  • Troubleshooting
  • Flexible schedule
  • Shipping and receiving
  • Fast learner
  • Neat and clean in appearance
  • On time and reliable
  • Personable and affable
  • Honest, trustworthy and punctual
  • Food Handler certificate

  • Food Standards enforcement
  • Flexible schedule availability

Timeline

Checker/Inspector

OHL Warehouse
08.2013 - Current

Youth worker/ Caring Communities Staff

Phillips Linc
08.2012 - 07.2013

Teleloan Representative

AMG Service Inc
08.2012 - 11.2012

Customer Care Representative

Asurion phone Insurance
06.2011 - 02.2012

Customer Service Representatives

H&R Block call center
11.2010 - 04.2011

Associate of Arts - General studies

Penn Valley Community College

High School Diploma - General Studies

Westport High School

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Traieanna M Wesley