Trailanie Blakeney
Anchorage,AK
Summary
Positive hardworking quick learner with the ability to provide excellent service in a fast paced environment. Prompt, reliable and consistent hard worker with the ability to learn quickly. Able to think outside of the box to solve problems in a mature and responsible manner while maintaining composure and company guidelines.
Overview
16
16
years of professional experience
Work History
Admin, Intake Specialist
Stone Soup Group
08.2017 - 12.2021
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Supported team members through collaborative problem-solving, leading to enhanced productivity and overall workplace morale.
- Consistently met or exceeded performance metrics, demonstrating a strong commitment to delivering exceptional service within the Intake Specialist role.
Housekeeping
Arctic Catering North Slope
04.2014 - 06.2017
- Collaborated with other housekeeping staff members to complete larger projects efficiently as a team.
- Streamlined housekeeping processes to ensure clean and comfortable rooms for guests.
- Collaborated with housekeeping staff to maintain cleanliness and orderliness of hotel facilities.
- Optimized workflow efficiency with proactive communication between housekeeping team members and other departments.
- Improved facility cleanliness by performing routine housekeeping tasks and coordinating with maintenance staff.
- Mentored new hires during onboarding process, facilitating a smooth integration into the housekeeping team.
- Used standard housekeeping equipment, tools, and supplies to accomplish basic cleaning.
- Received recognition for excellent performance in delivering top-notch housekeeping services to guests.
- Enhanced guest satisfaction by providing exceptional housekeeping and cabin services.
- Enhanced guest satisfaction by efficiently managing housekeeping tasks and ensuring cleanliness standards were met.
Resident Coordinator/Receptionist
McKinnell House
01.2012 - 03.2014
- Coordinated with leasing agents to ensure seamless transitions for incoming residents, reducing stress during relocation.
- Created informative newsletters highlighting community updates and events, fostering a sense of belonging among residents.
- Assisted property managers with administrative tasks as needed, contributing to smooth daily operations of the community.
- Developed relationships with local law enforcement agencies to enhance the safety and security measures within the residential community.
- Managed move-in and move-out processes efficiently, minimizing vacancy periods for maximum occupancy rates.
- Enhanced resident satisfaction by addressing concerns and implementing solutions in a timely manner.
- Established partnerships with local businesses for exclusive discounts and offers, adding value to the resident experience.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
Personal Care Assistant
Preferred Care
11.2009 - 01.2012
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
- Provided respite care for families, allowing them the opportunity to recharge while ensuring their loved one received consistent quality care.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Personal Care Assistant-Certification Training
Trinion
04.2009 - 10.2009
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
Customer Service Associate
Nordstrom
01.2006 - 01.2009
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Trained new associates in customer service protocols, elevating overall team's performance.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
CPR/ AED & 1st Aid -
trinion
Anchorage, AK01.2014
Microsoft Word & Excel Basics -
Nine Star education
Anchorage, AK01.2013
Certified PCA -
trinion
Anchorage, AK01.2011
Skills
- Accurate Data Entry Experience
- Microsoft Word
- Excel
- Internet knowledge
- Conflict Resolution
- Effective Communication
- Organization
- Attention to detail
- Excellent Customer Service
- Follow Through Ability
- POS System Procedures
- Heavy Cash Handling
- Auditing and Reconciliation
Relatedemployment
- Housekeeping, Arctic Catering, 01/01/15, 12/31/17, Anchorage, AK
- Resident Coordinator/Receptionist, McKinnell House, 01/01/13, 12/31/15, Anchorage, AK
- Personal Care Assistant, Preferred Care, 01/01/11, 12/31/13, Anchorage, AK
- Sales Associate, Trinion Burlington, 01/01/10, 12/31/11, Anchorage, AK
- Customer Service Associate, Nordstrom, 01/01/08, 12/31/09, Anchorage, AK
Qualificationshighlights
- Positive hardworking quick learner with the ability to provide excellent service in a fast paced environment
- Prompt, reliable and consistent hard worker with the ability to learn quickly
- Able to think outside of the box to solve problems in a mature and responsible manner while maintaining composure and company guidelines
Timeline
Admin, Intake Specialist
Stone Soup Group
08.2017 - 12.2021
Housekeeping
Arctic Catering North Slope
04.2014 - 06.2017
Resident Coordinator/Receptionist
McKinnell House
01.2012 - 03.2014
Personal Care Assistant
Preferred Care
11.2009 - 01.2012
Personal Care Assistant-Certification Training
Trinion
04.2009 - 10.2009
Customer Service Associate
Nordstrom
01.2006 - 01.2009
CPR/ AED & 1st Aid -
trinion
Microsoft Word & Excel Basics -
Nine Star education
Certified PCA -
trinion
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