Summary
Overview
Work History
Education
Skills
Timeline
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TRAION FORBES

Queens,NY

Summary

Dynamic Construction Supervisor at DISCO CO. with a proven track record in project management and compliance auditing. Expert in network troubleshooting and vendor evaluation, I enhance customer satisfaction through effective communication and innovative problem-solving strategies. Committed to optimizing performance and security standards across large-scale deployments.

Overview

5
5
years of professional experience

Work History

Construction Supervisor

DISCO CO.
Queens, New York
10.2024 - Current
  • Conducted periodic reviews of customer's environment for compliance with industry best practices in terms of security posture.
  • Configured routers and switches according to customer requirements while ensuring optimal performance and security standards are met.
  • Worked closely with other engineers on projects involving large scale deployments across multiple locations.
  • Evaluated vendor products for compatibility with existing systems prior to implementation at customer sites.
  • Performed root cause analysis on any issues identified by the monitoring tools in order to identify underlying problems quickly.
  • Developed system models using automated tools to analyze performance under various operating conditions.
  • Created automated scripts to facilitate the deployment of updates across multiple systems simultaneously.
  • Handled troubleshooting tasks for Local Area Networks, Wide Area Networks, and voice systems to reduce network connectivity problems.
  • Provided technical guidance for system development and troubleshooting.

Customer Support Specialist

REMOTE TEMPS
New York, New York
03.2020 - 09.2024
  • Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
  • Coordinated with third-party vendors when necessary for resolving escalated customer issues.
  • Responded to customer emails and phone calls promptly, courteously, and professionally.
  • Recorded all customer interactions into the database system accurately and completely.
  • Developed innovative strategies to improve customer experience with the product or service offered by the company.
  • Investigated customer complaints regarding product quality or service rendered.
  • Analyzed customer complaints and service trends to identify and correct systematic issues.
  • Processed customer account changes with proprietary software.

Education

Associate of Arts - Information And Communication Technology

GREENS BURG ACADEMY
Yonkers, NY
03-2020

Skills

  • Project management
  • Network troubleshooting
  • System configuration
  • Compliance auditing
  • Vendor evaluation
  • Customer relationship management
  • Effective communication
  • Problem solving
  • Conflict resolution
  • Scheduling and planning
  • Material take offs and estimates

Timeline

Construction Supervisor

DISCO CO.
10.2024 - Current

Customer Support Specialist

REMOTE TEMPS
03.2020 - 09.2024

Associate of Arts - Information And Communication Technology

GREENS BURG ACADEMY

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